Bespoke Services

Pocket Receptionist can help to take payments, process orders, manage your diary & more

Take bookings or appointments

Diary management

We take the stress out of your day by fully managing your diary for you. Whether you have a simple Google calendar or your own hosted calendar.

You don’t need to go to the expense of a full-time administrator. We’ll update your diary in real time and let you know via email and app notification.

Set up is simple. Just share your calendar with us and we’ll advise on your availability or book in any appointments, quotes or entries you dictate.

You can test this service before you go live to get this just right for your business.

Provide customer service

Customer service

Good customer service is essential in business but good customer service doesn’t have to cost you the earth.

We can help you reduce the questions and queries you or your team answer by over 90% whilst dramatically reducing your staff spend at the same time.

Our team are accurate, reliable and flexible and have spent years working with a wide range of businesses across the country.

We can plug into your back-end systems or create a custom set of responses that help to resolve the vast majority your callers’ queries or questions.

We can answer calls on practically anything:

  • Delivery schedules
  • Stock levels
  • Shipping charges
  • Process orders via online forms
  • And much more...

Our experienced agents work with you through an initial trial period to take the time to understand your customers’ needs and refine this process with you.

Take orders or payments from your customers

Payments

Taking payments, deposits and pre-payments immediately over the phone are effective ways to reduce shopping cart abandonment.

Credit or debit card payment can be taken easily by us using a virtual terminal linked to your merchant account.

We take security very seriously and all our agents are fully security trained and go through external PCI compliance vetting.

  • Card payment security is paramount
  • Call recording is paused during the payment transaction so we have no record of the customers’ card details
  • We are very strict about confidentiality and security
  • All call handling agents are fully trained to be PCI compliant
Detailed information gathering

Set Up & Requirements

Our dedicated bespoke services team will work closely with you in order to set up these services prior to going live.

Typically we would require one weeks’ notice to test and train, but this can be longer for more involved services.

We would also need access to:

  • Any booking or payments systems you currently use
  • A test account/test environment
  • A list of FAQ/helpful documents
  • Client involvement in training

Speak to an account manager today on 0800 009 6555 to see how we can help you reduce your staffing costs.

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