call quality guarantee
Not happy with the way a call was handled? We'll refund it!
We’re committed to delivering you the highest level of service and we guarantee every call we take for you. If you’re not happy with the way a call was handled, we will refund you for that call immediately.
Your satisfaction. Guaranteed.
Our call-handling agents go through a rigorous training program to make sure that we provide the best service for you and your callers. However, all of our agents are human and can sometimes make mistakes.
Here's how it works:
- Raise an issue for any call that we take for you.
- We will refund that call in full.
- Listen to the call with the agent.
- Review your instructions.
- Provide additional training if required.