Professional
Telephone Answering Service

5-Star Rated, Award-Winning Call Handling Service

Guarantee your callers speak to a human, so you can get on with what you are best at.

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Call Answering Receptionist
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"Simplicity itself and works brilliantly!"

Ed Harding, Lawyer

What We Do

Our managed telephone answering service guarantees that your callers speak to a human, so you can focus on what you’re best at. Our UK-based agents will professionally greet your callers every time, allowing you and your team to prioritise who you speak to.

Your dedicated team of trained receptionists are ready to:

  • Filter out nuisance and persistent callers for you
  • Route calls to the correct person or department
  • Transfer only the calls you want
  • Take all your calls or just your overflow
  • Cover holidays, sickness, and busy periods
  • Confirm all contact details, including email addresses and phone numbers

Did someone say multitask?

Our team of trained receptionists are able to answer calls simultaneously, without a need for breaks, lunches, holidays, or sick days. Appointing a call answering service means that you’re able to staff with more efficiency, saving potentially thousands of pounds in wages.

Our UK-based call handling service receptionists undergo a rigorous recruitment process and are subject to intensive training before being assigned to your account.

To maintain our fantastic quality, our team leaders audit calls, and messages constantly and provide a high level of feedback to help refine our service for you. Together with call recording and your ability to provide feedback in real-time via our app, we really do go the extra mile to make sure we perfect every call and maintain our 5-star rating.

We consider ourselves as a natural extension of your workforce

Your dedicated team of trained receptionists work hard to get to know you and your business, so you can relax in the knowledge that we greet your callers with a high level of professional care.

We are able to answer calls in any way you dictate. From transferring all your calls, only specific types of calls, or just taking messages, with the promise that your calls are answered your way.

For those companies looking for help with customer service support, we are able to provide first-call resolution, extensive responses, diary management, and payment processing. When we onboard you, we will train your team of receptionists on your call handling instructions and any bespoke services, to ensure top-notch service.

Get in touch with one of our call handling service agents to discover how we can help free up your time and ensure that you never miss a call again.

Free up your time with our
Call Handling Service

Let us help your business move forward and increase your sales. With our UK-based call answering service, you will never miss a sales opportunity again. Don’t lag behind thousands of UK small businesses who have already outsourced their calls.

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You can also call 0800 009 6555 or email [email protected]

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How it works

Signing up with Pocket Receptionist has never been easier. There is no lengthy set-up process, and your dedicated account manager will be on point with your requirements to assist with setting up your telephone answering service.

1

We will work with you to build your account by understanding the basics of your business. Your account manager will also create your call handling instructions, which include responses to your FAQs and any mandatory information that you need us, specific callers.

2

When your account has been created, we will provide you with a unique telephone number. You can then choose to forward either all or some of your calls to this number.

3

Once your account is live, we will test your line to ensure that we are ready to answer your calls. You will start receiving your call messages to your email, the app, and your online portal.

4

Your account manager will continue to work with you to help refine our call handling, utilising the call recording and feedback feature in the app.

Frequent questions

Got a question about our Telephone Answering Service?
See below for some of our FAQs...

When you sign-up for our call handling service, we run through a simple onboarding to cover the basics of your business. During your onboarding call, your account manager will gain an insight into your business and gather the information we need to answer your calls, your way. Your account manager will also put together a list of responses to your FAQs and discuss your call handling instructions. This is enough to get started, although as new questions and feedback arise, we refine and update the service with you to ensure your customers get the best experience.

Every time we answer one of your calls, we will send you a message that contains the callers’ name, contact number, and a brief reason for the call. We will also include any information that you ask us to gather, such as a reference number or email address. You will also be able to access the recording of the call which you can listen to from the app or a PC.

Call Back (Default)

When your caller rings out of hours, they will hear an out-of-hours message and an agent will then return their call first thing the next working morning. You will receive a message notification as usual.

Call Alert

If your caller rings you out of hours, you can opt to receive a free call alert which includes the caller’s phone number and a voicemail to both your app and email address.

Call Forward

If you prefer, you can forward calls in real-time to any phone number of your choice. If we can’t get through, we will send you an alert instead.

Absolutely! We can process orders, take payments, provide first-call resolution, diary management, and book appointments for you. We can also walk callers through your website forms and online ordering. We can help you with anything that your own reception or customer service team can do.

The high standard of our call handling service requires you to be given a dedicated team of receptionists that are trained on the specifics of your business. As such, we are unable to offer a pay-as-you-go service.

Your account manager ensures that your new team of UK-based receptionists are informed of any changes as we refine the service over time. There are many “call-centre” style answering services that offer a pay-as-you-go service. We prefer to use dedicated teams of at least 6 receptionists as they offer a much more professional and personalised service.

Yes, we cater for all sizes of businesses from sole traders, individuals, small businesses, to large corporate companies. Regardless of your business size, you still get a minimum team of 6 receptionists, a dedicated account manager, and a 5-star rated service.

Why use a
call answering service?

  • Are you or your team distracted by low priority, nuisance, or persistent calls?
  • Are you missing calls and losing customers to the competition due to being too busy?
  • Are you spending more time on the phone during staff holidays and busy periods?
  • Are your customers on hold for too long or hearing an engaged tone or voicemail?
  • Or are you just missing calls?

Almost 54% of all companies use third-party support teams for customer service and to connect with customers. With a potential saving of 97%, this is very cost-effective in comparison to employing your own receptionist. You can see why so many businesses choose to outsource this service and use a call handling service.

What makes us different?

Unlike other call handling companies, our telephone answering service is a little different:

  • We give you a dedicated team of receptionists, who build a relationship with you and your callers over time.
  • We only use accent neutral, in-house, and highly trained receptionists.
  • We record all our calls so you can hear exactly how your calls are being answered
  • We are supported by our own, longstanding telecoms company, supporting over 80,000 businesses in the UK.
  • Our staff hold certificates in Data Protection, go through an intensive 6-week training schedule, and are audited daily to ensure call quality.

Benefit From Our
Real-Time Notifications

Receive real-time messages and information directly from our agent’s screen to your mobile phone, with no delays.

  • Inbox & Archive: Read and receive messages about calls answered on your behalf.
  • Quick Status: Let your receptionist instantly know that you are driving or in a meeting etc.
  • VIP Contacts: Mark contacts as VIP, so the call goes straight to you.
  • Block callers: Block anyone you do not want us, or yourself to speak to.
  • Call recording: Listen to the call recording of any call answered on your behalf.
  • Quick Callback and Email: Easily call back or email the caller with a single tap.

Call us about handing your calls

Get in touch with our call handling service team today and let us answer your calls.

Get started now

You can also call 0800 009 6555 or email [email protected]

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