Virtual Receptionist vs Pocket Receptionist
Who are Virtual Receptionist?
Virtual Receptionist are a telecommunications company offering call answering service. They have been in the virtual receptionist business for over 20 years.
Virtual Receptionist services
The telephone answering service by Virtual Receptionist allows you to benefit from a receptionist who will take calls for you while working remotely.
The receptionist can collect call information on your behalf, such as name and address, phone number and email address of the caller. They can also ask up to 4 specific questions, give basic information about your business and add some more helpful information you want your callers to know.
Virtual Receptionist packages and prices
Virtual Receptionist have three packages the users can choose from – Lite; Standard and 24/7. They differ from each other on their operating hours, so the prices depend on the times you want to have the service at your disposal.
The Lite package operates from Monday to Friday, from 8.30 to 18.00.
The Standard service is from Monday to Saturday. The Mon – Fri working hours are 8.00 – 20.00, and on Saturday they are 9.00 – 17.30.
And the 24/7, as the name reveals, is a 365/24/7 service.
The table below shows the prices for each of the services and its features:
Lite Standard 24/7 Monthly fee £25 £40 £75 Call charges 75p / minute 75p / minute 75p / minute (standard hours
95p / minute (out-of-hours
Email notification Free Free Free SMS notification 20p / message 20p / message 20p / message Call transfer 40p / minute + 50p connection charge 40p / minute + 50p connection charge 40p / minute + 50p connection charge Standard out-of-hours voice message £7.50 / month £7.50 / month N/A Personalised out-of-hours voice message £7.50 / month; £25 setup fee £7.50 / month; £25 setup fee N/A
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How do Pocket Receptionist and Virtual Receptionist compare?
Virtual Receptionist offer their services out of standard hours, and can even be used 24/7. At the moment Pocket Receptionist operate only from Monday to Friday in regular working hours, so we overlap with Virtual Receptionist’s Lite package. Our aim is to expand our service to 24/7 in the near future.
Virtual Receptionist charge per minute, and not per bundles of calls, so it is useful to convert a set number of calls into minutes, so we can compare the two services. The average call we take lasts between 01:30 – 02:00 minutes, and rarely goes under a minute.
For example, our PR60 package, covering 60 calls, equals between 90 and 120 minutes of talk time. This means that for a minimum of 90 minutes, Virtual Receptionist will charge £67.50. And when we add the £25 monthly fee to the bill, you get a total of £92.50, compared to PR60’s £87 monthly charge.
Moreover, Pocket Receptionist agents can do more than just collect call information. They can act as an integrated member of your team by taking orders on your business’ behalf, provide customer support, answer questions and manage your calendar. We want to ensure that you have someone who is a practical virtual extension to your business giving as much extra help as possible, so you can concentrate on other tasks.