Your custom FAQ's

We can add up to 5 custom FAQ's to your account, for free!

Did you know that we can also advise your callers on up to 5 FAQ’s of your choosing as part of our service for free?

This will help to cut the number of calls you may need to respond to as well as increase your number of first call resolutions.


When we take a reception call for you, we will advise on the basic details about your business such as:

  • Address
  • Opening hours
  • Products or service offered
  • People within the business

If you need us to respond to more specific questions, we can load up to 5 FAQ responses on your account.

Here's some examples to commonly added FAQ's:

  • Delivery times
  • Returns policies
  • Carriage prices
  • Cancellations
  • Refunds
  • Vouchers
  • Prices
  • Areas covered
  • Other services

If you need more than 5 FAQ’s then we have our Bespoke Services option that offers more in-depth customer service, payments and diary bookings.

Speak to an Account Manager today on 0800 009 6555 to learn more about FAQ’s or our Bespoke Services.

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