How does Pocket Receptionist's telephone answering service work?

Our receptionists will answer calls on your behalf when you can’t or don’t want to answer them.

  1. When you sign up for an account, we’ll give you a telephone number. This number is unique to you and your business. You then either advertise this number directly or forward your existing number to it.

    If you need help in forwarding your number, we have a handy call forwarding page here or if you give us a quick call on 0800 009 6555, we’ll be able to talk you through it.

  2. When a call is made or forwarded to your number, one of our receptionists will answer the call using your preferred greeting and your specific call handling instructions. You can add or change these instructions from your online account, App or by speaking directly with your receptionist.

  3. The receptionist will then send you the details of the message together with the date, time, callers name, company and even the callers mood. You’ll receive the message notifications via your App, email or even SMS.

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