What happens outside your normal hours of operation?
Our Current operating hours are: Mon to Friday, 8:30 to 18:00 and Saturday 9:00 to 17:00, but we can handle your out-of-hours calls in one of three ways depending on which works best for your business.
Call Back (Default)
Your customer will hear an out of hours message*. Your call handling receptionist will then call that person back first thing next working morning and send you a message notification as usual.
Your customer will hear an out of hours message*. We’ll then send you a free call alert of the caller’s phone number and voicemail to both your app and email address.
We’ll forward that call in real time to any phone number you provide**. If we can’t get through, we’ll send you an alert instead.
*Out of hours messages can be recorded by yourself or professionally created by us (at cost). Please talk to your reception team, support or account manager and they can arrange this for you.
**UK Numbers only, standard call rates apply
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