Companies within the E-commerce industry make up a large part of our client base here, at Pocket Receptionist.
Of course, most E-commerce customers purchase via the web directly, meaning people calling in are rare. However, as per The Electronic Commerce (EC Directive) Regulations 2002, a telephone number must be displayed for Customer Service so there will, inevitably be, the odd call in.
It doesn’t make sense to employ a receptionist to handle a few calls every month so many E-commerce companies rely on using call answering services.
Pocket Receptionist can provide you with a telephone number to display on your website and handle any calls that come in for you from just £51.00 p/m.
We answer with your company name, take a message and send the details through to you straight away. We can also integrate directly in to your CRM or sales system. In a lot of cases, the calls are from existing customers chasing delivery etc. so having someone acknowledge them straight away helps to relieve a lot of frustration and will improve company reputation.