Customer service lays the foundations for the future growth of any company. Winning customers is one of the fairly easy levels of the business game. Retaining them signifies that you have already moved to the next stage. The key factor to successful customer retention is the delivery of outstanding customer services. Every business that has reached the top advocates the immeasurable importance of constant customer service perfection.
In this article, we will share with you some of our favourite customer service quotes that have inspired us over time. Hopefully, at least one of them will become a powerful source of motivation for you, too.
Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong. – Donald Porter
The only purpose of ‘customer service’… is to change feelings. – Seth Godin
People expect good service but few are willing to give it. – Robert Gately
The customer’s perception is your reality. – Kate Zabriskie
Customer service is the new marketing. – Derek Sivers
You are serving a customer, not a life sentence. Learn how to enjoy your work. – Laurie McIntosh
Ask your customers to be part of the solution, and don't view them as part of the problem. – Alan Weiss
Know what your customers want most and what your company does best. Focus on where those two meet. – Kevin Stirtz
Customer service isn’t a department, it’s a philosophy! – Shep Hyken
Your most unhappy customers are your greatest source of learning. – Bill Gates
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves. – Steve Jobs
A customer service apology is stronger with a personal touch. – Shep Hyken
If you a make a sale, you make a living. If you make an investment of time and good service in a customer, you can make a fortune. – John Rohn
People always ask me, ‘How do you teach core values?’ The answer is, you don’t. The goal is not to get people to share your core values. It’s to get people who already share your core values. – Robert Spector
Politeness goes far, yet costs nothing. – Samuel Smiles
Always remember that everyone with whom you have a relationship has an invisible sign on their forehead that says ‘Make Me Feel Important.’ Treat them accordingly. – Eric Philip Cowell
There are no traffic jams along the extra mile. – Roger Staubach
Nothing is so contagious as enthusiasm. – Samuel Taylor Coleridge
Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work. – Martin Oliver
The purpose of a business is to create a customer who creates customers. – Shiv Singh
Strive not to be a success, but rather to be of value. – Albert Einstein
More articles for you to enjoy
- 10 tips for answering phone calls professionally
- Top 9 tips for dealing with an angry caller
- 6 reasons to use a telephone answering service
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