Our Team Leaders

Professional UK based call handling team leaders

Find out more information about our experienced team leaders. These are the people that manage our teams of receptionists.

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Matt Rayner

Matt ensures everything runs smoothly.

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Natalie Engstrom

Natalie monitors call and message quality.

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Claire Thrower

Claire makes sure all new customers get a warm welcome.

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Emma Vassie

Emma manages some of our key accounts.


Some of our receptionists

To ensure your business is treated with the utmost professionalism we only use our own fully trained, in-house receptionists. We never use home workers or outsource your calls to another provider.

Our receptionists are all accent neutral. We recruit and train all our receptionists, providing you with business continuity wherever your business is located.

To create a personal as well as professional touch and ensure your callers are greeted by a familiar voice we allocate you a dedicated reception team who will all get to know you, your business and your customers.

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Lisa Mills

Lisa’s main strengths are her experience and friendly nature. She’s committed to customer service and always makes the callers feel at ease.

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Jodie Taylor

Jodie has come to us from a strong administration background, she’s shown great promise so far and has now completed her training.

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Hannah Kane

Hannah can brighten up the dullest of days. She’s efficient, happy and helps to maintain the team’s positive mood.

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Emma Holland

Emma is one of our newest and keenest team members and she’s already showing great promise.

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Mel Knight

Mel’s level head and calm middle England accent naturally puts her callers at ease.

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Allan Gray

Allan is new to the team but his enthusiasm and professionalism has served him well.

Would you like to join our telephone answering team?

See our job offers