Human Answered - Tech Enhanced.
Call Answering For Accountants And Finance Teams.
Professional UK receptionists capture new enquiries, filter unwanted calls, and route clients using your approved process.
Answered by Pocket ReceptionistTrusted by 1,000+ UK SMEs · 4.4/5 on Trustpilot
- UK-based receptionists
- Answered during and after business hours
- GDPR-compliant
- 10+ years
What we hear from finance & accountancy firms
Client confidentiality requirements limit who can answer
Tax-deadline weeks create unmanageable call peaks
Out-of-hours enquiries from international clients go unanswered
Professional call handling during deadlines and peak periods
Tax deadlines, reporting periods, and seasonal demand can overwhelm an otherwise efficient team. Overflow call answering keeps clients and prospects connected while your staff concentrate on time-sensitive work.
- New client enquiry capture
- Nuisance and cold-call filtering
- Appointment requests
- Priority client transfers
Approved questions and clear boundaries
Receptionists follow the script and administrative questions you provide. They can collect contact details, service interest, timing, and preferred appointment information, but do not provide financial advice or make regulated decisions.
Messages and outcomes your team can act on
Caller details and the reason for calling are delivered promptly by your chosen channel. Important calls can be transferred according to your rules, while lower-priority and unwanted calls are handled consistently.
How it works
How our UK answering service works
Three steps. Set up within 24-48 hours. Calls answered during and after business hours.
- 1
Forward your calls
Two-minute setup. Forward all calls or only when you’re busy / out of hours.
2 min setup - 2
We answer in your company name
Trained UK receptionists pick up using your script. Qualify, book, escalate.
UK-based team - 3
You get the work
Bookings dropped into your calendar. Messages and lead details by SMS + email instantly.
Instant delivery
What are missed calls costing you?
Most UK SMEs are losing four-figure sums every month to calls they never see. Get an estimate in 30 seconds.
Calls you don’t answer (voicemail, after hours, on the job)
You’re losing approximately
£8,103
per month - £97,240 a year.
- ~ 24 missed calls / month
- ~ 9.5 jobs lost / month
- Recoverable at 90% answer rate: £4,420 / month
What our customers say
Real reviews from our public Trustpilot profile and customer case studies.
“Thank you for handling my calls whilst I am on site. … The ROI is absolutely worth it.”
Elliot Wood · Trustpilot, Oct 2025
“Pocket Receptionist has managed our inbound calls for nearly three years. During this time, they have always provided an excellent service, which we have been very happy with.”
Paul Cox · Trustpilot, Apr 2026
“The service is reliable, calls are answered promptly and professionally, and messages are delivered straight away. It gives me peace of mind knowing that no enquiry is missed, even when I’m busy with clients.”
Janet · Trustpilot, Oct 2025
Frequently asked questions
No. We handle approved administrative information and call routing. Regulated advice and product recommendations remain with your authorised team.
Yes. Your instructions can identify unwanted call types and specify whether they should be declined, messaged, or routed elsewhere.
We can ask your approved questions about the service required, business type, timing, and contact details so your team receives a useful enquiry record.
Yes. You can use the service for peaks, staff absences, selected hours, or ongoing overflow coverage.
The questions everyone asks
- Is this expensive?
- Per-call pricing - typically £85–£240/month for most SMEs, with month-to-month contracts and real-time spend visibility in the app. About 80% cheaper than hiring a part-time UK receptionist.
- Will receptionists sound like my business?
- Yes. A trained UK team answers using your script and tone.
- What if calls spike unexpectedly?
- Plans are month-to-month - step up to a higher tier when you’re busy, step down again when you’re not. The app shows your spend in real time, and you can adjust your forwarding rules whenever you need to.
- How fast can I be set up?
- Most customers go live within 24-48 hours. Forwarding rules are two-minute changes on every UK telco.
- Can you book directly into my calendar?
- Yes - Google, Outlook, Calendly, plus CRM bookings into Zoho, HubSpot, and Salesforce.
- What about confidentiality?
- Call data is encrypted in transit and at rest, with role-based access for the receptionist team. GDPR-aligned by default; UK-only storage.
Stop losing customers today.
7-day free trial. Cancel any time.
- UK-based receptionists
- GDPR-compliant
- 7-day free trial
- Cancel any time