FAQ's

If you cannot find the answer you're looking for below then please do not hesitate to get in touch with one of our team members and find out more information about our telephone answering service.

1. How does Pocket Receptionist's telephone answering service work?
2. Can I test your receptionist service?
3. Charges & prices explained
4. Is there a contract for your call handling service?
5. How to share your cloud based calendars with your reception team?
6. What payment methods do you accept?
7. How can I control and monitor my spend / costs?
8. How do I set up an account?
9. How can I manage my account?
10. How are my calls handled outside of your operating hours?
11. Can my Pocket Receptionist number be my main number rather than my call forward number?
12. How will your receptionists know how to answer our calls?
13. What is call forwarding and how to set it up?
14. How often can I update my greeting and instructions?
15. What happens with nuisance or spam calls?
16. Do you offer call recording?
17. Can you process orders and payments on my behalf?
18. Can you manage my diary and make appointments on my behalf?
19. Security and Compliance
20. Call Quality Guarantee