Overflow
Call Handling Services
From peak periods to out of hours, guarantee your callers always speak to a human with Pocket Receptionist’s call handling services.
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Alternatively, call us on 0800 009 6555.
Benefits of Our Call Handling Services
- Flexible options from handling all calls to transferring overflow calls or out of hours call handling
- Your callers always speak to a human when Pocket Receptionist takes your calls
- Improve your productivity and free up your time by diverting calls to your own UK-based team of receptionists
- We’ll look after your callers just as though we’re based in your offices
- Business continuity in the event of a disaster; we ensure your calls are still answered, all the time
- Bespoke options to match your requirements, including order taking, PA services, help desk or customer care
Whether you’re a sole trader looking to have out of hours calls handled or a larger business requiring high-volume call handling services, Pocket Receptionist can help.
Ensure your out of hours calls
are always handled by a human
Divert your overflow calls from as little as £75.00 per month
You can also call 0800 009 6555 or email info@pocketreceptionist.co.uk
Get started in seconds
Your Business In Safe Hands
Our call handling services have…
Saved UK businesses
£114,967,053
Saved callers being on hold for
15,581,520 secs
An average answer time of
4.32 secsHow does overflow
call handling work?
With our call packages you’re always in complete control. You can manage where and how your calls are answered at any time.
Our packages are flexible and suit any business, whether you just want your calls answered while you’re busy, or on holiday, or you want us to take all your calls.
Your Pocket Receptionist team can transfer important calls to you or your colleagues, take messages, answer customer queries, take payments and even schedule meetings.
Free up your time to focus on what’s important
Overflowing calls to your Pocket Receptionist team will allow you or your team to spend their time focused on what’s important and you can be assured that your calls are being handled by a professional UK-based team.
Ensure your calls are always
answered by a human
Overflow your calls from as little as £70.00 per month.
You can also call 0800 009 6555 or email info@pocketreceptionist.co.uk
Get started in seconds
FAQs
These are a few of the questions people regularly ask about our overflow call handling services.
With our call packages, you’re always in complete control. You can manage where and how your calls are answered at any time, whether you just want your calls answered while you’re busy or on holiday, or you want us to take all your calls.
Your Pocket Receptionist team can transfer important calls to you or your colleagues, take messages, answer customer queries, take payments and even schedule meetings.
Overflowing calls to your Pocket Receptionist team will allow you or your team to spend their time focused on what’s important, and you can be assured that your calls are being handled by a professional UK-based team.
Using Pocket Receptionist’s out of hours call handling services allows your business to stay open longer, ensuring more calls are answered and more opportunities are taken. Unlike automated answering machines and AI receptionists, our call handling services mean your callers always speak to a human, whether that’s evenings, weekends, or during peak periods.
We offer a range of pricing options allowing you to choose a package that’s right for your business size and budget. Our prices start from as little as £70 per month with our starter package, which is perfect for small businesses in need of out of hours call handling or larger businesses that need pesky spam calls handled. Our most extensive package includes 300 monthly calls and is designed to provide call handling to those businesses with high, constant call volume.
Yes. All of our receptionists are based in the UK and we’ll never outsource your call handling to overseas call centres.
You’ll be able to customise our services through the helpful Pocket Receptionist app. This means you can turn our services on out of hours or when staff are busy and handle calls internally when staff are available. Alternatively, you can leave Pocket Receptionist to handle all of your inbound calls, receiving updates by text, email or through the app.
