Award-Winning
UK-Based
Virtual Receptionists
Your passion is our passion - customers!
Give your customers the level of care they crave by providing dedicated professionals to answer your calls.
A business is nothing without its customers! So ensure you never miss a call from any of them again with our 5-star rated, premier telephone answering service. Our team can answer queries, nurture your customers and onboard leads just as you would.
Your business is our business.
Start your 7-day free trial today
Wait! Do Customers Still Make Calls in ?
And is it enough to warrant investing in a call handling service?
Absolutely to both of those questions!
Even though we’re in the age of the internet, 65% of people still prefer to call a business via telephone.In fact, a study by the marketing moguls at Hubspot and Marketing Sherpa revealed that companies gained more customers from calls than any other avenue!
Web forms only convert customers 2% of the time.
25 to 40% of all new inbound callers become customers.
Telephone leads are 12 times more likely to convert than web leads.
With those numbers, you can see why small businesses are now outsourcing their call handling to a telephone answering service like Pocket Receptionist.
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UK & Office-Based Receptionists Who Put Your Customers First
Expertly trained, our experienced team will look after you & your customers to support your business as it evolves & grows.
Your customers will experience exemplary service with our UK-based & in-house agents while you’ll save time and money. Our team offer:
- FAQ responses & customer care for an efficient service.
- Diary bookings & payments to save on callbacks.
- Full service or overflow to suit your business.
- App & real-time notifications, so you’re kept informed.
- Call satisfaction money-back guarantee to ensure you & your customer’s happiness.
Your Award-Winning Call Answering Service
We must be doing something right for businesses such as yours, as recently our work in telecommunication and web support received accreditation from the Suffolk Business Awards for Customer Excellence! We also placed as a finalist in the Business Champion Awards for The Business Innovation of the Year.
Find out moreYour Customers
Come First
Customers are the key to success, so we care for your customers just as we care for you.
It goes without saying that if customers find your service to be poor, lacklustre, or non-existent, they will go elsewhere.
Treating your customers with consideration, ensuring their needs are met and making their experience with you efficient is the best way to retain their custom and bolster your brand’s image and reputation. This inevitably leads to an increase in sales and growth – win, win!
Your business is safe in our hands because we treat your customers just as we treat you when you call our team for any reason.
Try for yourself and call 0800 009 6361. We love to chat!
Saved UK businesses
£119,540,610
Saved callers being on hold for
16,201,680 secs
Average answer time of
4.32 secsOur UK-based call answering service is about you and your BPO (Business Process Outsourcing) needs. It can be tailored and structured to reduce or eliminate your missed calls, improve your customer service reputation, and reduce your current staff spending, regardless of the type of business you have.
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Whatever Your Business
We’ve Got You Covered
Our telephone answering service can work for anyone
Estate Agents
For sales and rentals we’ll take all the important details and forward them to you.
Budget, area, property type, number of bedrooms, and of course, if they have a property to sell.
Business Services
In such a competitive industry, missing a call or bad customer service can impact your income and reputation.
We’ll professionally handle your calls and help bolster your brand image.
Construction
Answering calls whilst engaging in a manual job is rarely convenient or safe, whilst up a ladder, for instance.
You can avoid interruptions and have peace of mind that your customers can speak to a real person, and your next job can be booked for you.
Technology
In an industry that demands focus, a ringing phone can be distracting, but you want to care for your customers and some of those calls you need to take.
Your new team will be able to filter calls so you’re only disturbed by important calls, and the rest we’ll engage with on your behalf.
Medical
Monday mornings your phone rings off the hook, but employing staff to manage peak times is expensive.
Our team will cover your busy periods, sickness and holidays for roughly the price of a barista coffee a month.
Ecommerce
With customer’s expecting you to be open 24/7 and be available across all platforms, maintaining a high level of service can be difficult and costly.
Pocket Reception will cover calls, web chat and Facebook messenger to expand your contact hours, improve customer service, get positive reviews and increase your ROI.
Financial
Your customers expect professionalism and accuracy when it comes to service. That requires you to be 100% present and in the moment. A ringing phone can shift your focus.
Our highly trained experts will answer your calls just as you would and leave your customers feeling satisfied and valued.
Tradesmen
Taking calls and locating a pen and paper to take notes while working can be impractical.
Our receptionists can answer your calls, take down detailed notes and send them to you straight away.
Automotive
If you’re a taxi driver or driving instructor, taking calls, even hands-free can be a dangerous distraction. And if selling cars for a living, it can be tricky to balance calls with walk-in customers.
Our team can help you remain safe and help you manage all cols by responding to FAQs, making appointments and pre-qualify your leads.
"A very slick efficient service that can be tailored to suit my specific business needs. I’m very happy with the service. It creates a smart professional image & takes the strain away when I'm busy."
James Bastable, Facilica Building Services Ltd.Remain Up to Date With
Real-Time Notifications
Whether you’re a one-man band which receives a few calls a day or a large organisation receiving hundreds of calls a day, there’s a perfect package for you. And as part of our service, we’ll inform you instantly when we’ve taken a message or important call.
Want a Quote? We’d Love to Chat!
Enter your details below & we’ll get right back to you.
Alternatively, call us on 0800 009 6555 or email us at info@pocketreceptionist.co.uk & we’ll be in touch.
