Wait! Do Customers Still Make Calls in 2023?
And is it enough to warrant investing in a call handling service?
Absolutely to both of those questions!
Even though we’re in the age of the internet, 65% of people still prefer to call a business via telephone. In fact, a study by the marketing moguls at Hubspot and Marketing Sherpa revealed that companies gained more customers from calls than any other avenue!
Web forms only convert customers 2% of the time.
25 to 40% of all new inbound callers become customers.
Telephone leads are 12 times more likely to convert than web leads.
With those numbers, you can see why small businesses are now outsourcing their call handling to a telephone answering service like Pocket Receptionist.
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UK & Office-Based Receptionists Who Put Your Customers First
Expertly trained, our experienced team will look after you & your customers to support your business as it evolves & grows.
Your customers will experience exemplary service with our UK-based & in-house agents while you’ll save time and money. Our team offer:
- FAQ responses & customer care for an efficient service.
- Diary bookings & payments to save on callbacks.
- Full service, call overflow & holiday cover to suit your business.
- Call recording for your monitoring & training.
- App & real-time notifications, so you’re kept informed.
- Call satisfaction money-back guarantee to ensure you & your customer's happiness.
Outsourced Live Chat allows you to cover several communication channels and enhance your business's accessibility. You can:
- Stay on brand with a customisable chat window.
- Ensure your customers chat with real people with our UK-based, in-house agents.
- Get 100% customer satisfaction with a trained team who can fully manage your chat & give FAQ responses.
- Feel valued yourself with our pre & post-sales support because we care for our customers too.
- Increase sales by opening up new communication channels for your customers.
Make calling your business a breeze with our powerful cloud-based phone system that keeps everyone organised. Reap the benefits, with:
- Cost-effective, unlimited plans from only £5 per month.
- Local, London, national, 0808, & 033 numbers to appeal to any customer.
- Free fully featured app & softphone to make your business portable.
- Over 20 free powerful business features to streamline your service.
- Plug & play desktop phone to flip from office to work from home.
- Call from anywhere in the world, at UK call rates for business flexibility.
Your Award-Winning Call Answering Service
We must be doing something right for businesses such as yours, as recently our work in telecommunication and web support received accreditation from the Suffolk Business Awards for Customer Excellence! We also placed as a finalist in the Business Champion Awards for The Business Innovation of the Year.
Find out more
Your Customers
Come First
Customers are the key to success, so we care for your customers just as we care for you.
It goes without saying that if customers find your service to be poor, lacklustre, or non-existent, they will go elsewhere.
Treating your customers with consideration, ensuring their needs are met and making their experience with you efficient is the best way to retain their custom and bolster your brand's image and reputation. This inevitably leads to an increase in sales and growth - win, win!
Your business is safe in our hands because we treat your customers just as we treat you when you call our team for any reason.
Try for yourself and call 0333 335 0220. We love to chat!
Our UK-based call answering service is about you and your BPO (Business Process Outsourcing) needs. It can be tailored and structured to reduce or eliminate your missed calls, improve your customer service reputation, and reduce your current staff spending, regardless of the type of business you have.
Whatever Your Business
We’ve Got You Covered
Our telephone answering service can work for anyone
Estate Agents
For sales and rentals we’ll take all the important details and forward them to you.
Budget, area, property type, number of bedrooms, and of course, if they have a property to sell.
Business Services
In such a competitive industry, missing a call or bad customer service can impact your income and reputation.
We’ll professionally handle your calls and help bolster your brand image.
Construction
Answering calls whilst engaging in a manual job is rarely convenient or safe, whilst up a ladder, for instance.
You can avoid interruptions and have peace of mind that your customers can speak to a real person, and your next job can be booked for you.
Technology
In an industry that demands focus, a ringing phone can be distracting, but you want to care for your customers and some of those calls you need to take.
Your new team will be able to filter calls so you’re only disturbed by important calls, and the rest we’ll engage with on your behalf.
Medical
Monday mornings your phone rings off the hook, but employing staff to manage peak times is expensive.
Our team will cover your busy periods, sickness and holidays for roughly the price of a barista coffee a month.
Ecommerce
With customer’s expecting you to be open 24/7 and be available across all platforms, maintaining a high level of service can be difficult and costly.
Pocket Reception will cover calls, web chat and Facebook messenger to expand your contact hours, improve customer service, get positive reviews and increase your ROI.
Financial
Your customers expect professionalism and accuracy when it comes to service. That requires you to be 100% present and in the moment. A ringing phone can shift your focus.
Our highly trained experts will answer your calls just as you would and leave your customers feeling satisfied and valued.
Tradesmen
Taking calls and locating a pen and paper to take notes while working can be impractical.
Our receptionists can answer your calls, take down detailed notes and send them to you straight away.
Automotive
If you’re a taxi driver or driving instructor, taking calls, even hands-free can be a dangerous distraction. And if selling cars for a living, it can be tricky to balance calls with walk-in customers.
Our team can help you remain safe and help you manage all cols by responding to FAQs, making appointments and pre-qualify your leads.
"A very slick efficient service that can be tailored to suit my specific business needs. I’m very happy with the service. It creates a smart professional image & takes the strain away when I'm busy."
James Bastable, Facilica Building Services Ltd.
Remain Up to Date With
Real-Time Notifications
Whether you’re a one-man band which receives a few calls a day or a large organisation receiving hundreds of calls a day, there’s a perfect package for you. And as part of our service, we’ll inform you instantly when we’ve taken a message or important call.
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