Award Winning
UK-Based Call Answering

Professional Telephone Answering Service, Fully Managed Live Chat, & Business VoIP Phone System.
Get a dedicated team of UK-based, in-house agents for your business.

5-star rated, premier call & chat handling service.
We’re good for business.

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Telephone Answering Receptionist
Telephone Answering Receptionist
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Award-Winning Call Answering Service

Our work in telecommunication and web support has received accreditation, most recently in the Suffolk Business Awards for ‘Customer Excellence’ and as a finalist in Business Champion Awards for ‘The Business Innovation of the Year’.

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Get a dedicated team of UK-based receptionists

Our expertly trained and experienced team will look after you.


Free up your time, reduce your overheads, and ensure every call is answered.

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  • UK based, in-house agents
  • FAQ responses & Customer Service
  • Diary Bookings & Payments
  • Full Service, Call Overflow, Holiday Cover
  • Call Recording
  • App & Real-time Notifications
  • Call Satisfaction Money-Back Guarantee


Your web & Facebook messenger chats, fully managed.

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  • Web & Facebook Messenger
  • Customisable chat window
  • UK based, in-house agents
  • Fully Managed Chats
  • Fully Trained Operators
  • Pre-Sales & Post-Sales Support
  • FAQ Responses
  • Increase Sales Productivity


A Powerful Cloud-Based Phone System used by over 80,000 UK businesses.

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  • Award-Winning UK support
  • Unlimited Plans from only £5.00 per month
  • Local and London Numbers
  • National, 0808, and 033 Numbers
  • Free Fully Featured App & Softphone
  • Over 20 Free Powerful Business Features
  • Plug & Play Desktop Phone
  • Mobile Phone App
  • Call from Anywhere in the World, at UK Call Rates

Experience Our Call Answering Service

We can cater for all types and sizes of business. We have direct SIP connections for larger businesses and small, friendly teams dedicated to sole traders and family businesses.

Experience our full-featured service and see why hundreds of forward-thinking UK company’s trust Pocket Receptionist and our trained UK-based agents. You choose what calls to forward to us, whether it’s all your calls or just the ones you’re unable to answer.

With Pocket Receptionist, you’ll never miss another sale again. Worries about staff sick days, holidays, wages, pension contributions or job interviews will become a thing of the past.

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Your Business
In Safe Hands

Depending on the size and type of business you have, our UK-based service can be tailored and structured to reduce or eliminate your missed calls,
improve your customer service reputation, and reduce your current staff spend, regardless of the type of size of business you have.

Saved UK


Saved callers being
on hold for

19,630,800 secs

Average answer
time of

12.15 secs

Whatever Your Business
We’ve Got You Covered

Our service can work for any industry...

"Fantastic Service. Would be lost without it"

Jonathan Hobday, customer

Benefit From Our
Real-Time Notifications

Whether you’re a one-man band that receives a few calls a day or a large organisation receiving 100s of calls a day, we have a package that’s right for your business.

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Want A Quote? We’d Love To Chat

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Alternatively, call us on 0800 009 6555 or email us at [email protected] & we’ll be in touch.

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