Award-Winning UK-Based Virtual Receptionists

Your obsession is our obsession - customers!
Give your customers the level of care they crave by providing dedicated professionals to answer your calls & web chats.

A business is nothing without its customers! So ensure you never miss a call from any of them again with our 5-star rated, premier telephone answering service and managed live chat facility. Our team can answer queries, nurture your customers and onboard leads just as you would.

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Your business is our business.

Telephone Answering Receptionist
Telephone Answering Receptionist
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Wait! Do Customers Still Make Calls in 2023?

And is it enough to warrant investing in a call handling service?

Absolutely to both of those questions!

Even though we’re in the age of the internet, 65% of people still prefer to call a business via telephone. In fact, a study by the marketing moguls at Hubspot and Marketing Sherpa revealed that companies gained more customers from calls than any other avenue!


Web forms only convert customers 2% of the time.


25 to 40% of all new inbound callers become customers.


Telephone leads are 12 times more likely to convert than web leads.

With those numbers, you can see why small businesses are now outsourcing their call handling to a telephone answering service like Pocket Receptionist.

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UK & Office-Based Receptionists Who Put Your Customers First

Expertly trained, our experienced team will look after you & your customers to support your business as it evolves & grows.


Free up your time, reduce your overheads, and ensure every call is answered.

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Your customers will experience exemplary service with our UK-based & in-house agents while you’ll save time and money. Our team offer:

  • FAQ responses & customer care for an efficient service.
  • Diary bookings & payments to save on callbacks.
  • Full service, call overflow & holiday cover to suit your business.
  • Call recording for your monitoring & training.
  • App & real-time notifications, so you’re kept informed.
  • Call satisfaction money-back guarantee to ensure you & your customer's happiness.


Be prepared with fully managed web & Facebook messenger chats.

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Outsourced Live Chat allows you to cover several communication channels and enhance your business's accessibility. You can:

  • Stay on brand with a customisable chat window.
  • Ensure your customers chat with real people with our UK-based, in-house agents.
  • Get 100% customer satisfaction with a trained team who can fully manage your chat & give FAQ responses.
  • Feel valued yourself with our pre & post-sales support because we care for our customers too.
  • Increase sales by opening up new communication channels for your customers.


Easy-to-remember phone numbers & seamless call management system.

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Make calling your business a breeze with our powerful cloud-based phone system that keeps everyone organised. Reap the benefits, with:

  • Cost-effective, unlimited plans from only £5 per month.
  • Local, London, national, 0808, & 033 numbers to appeal to any customer.
  • Free fully featured app & softphone to make your business portable.
  • Over 20 free powerful business features to streamline your service.
  • Plug & play desktop phone to flip from office to work from home.
  • Call from anywhere in the world, at UK call rates for business flexibility.

Your Award-Winning Call Answering Service

We must be doing something right for businesses such as yours, as recently our work in telecommunication and web support received accreditation from the Suffolk Business Awards for Customer Excellence! We also placed as a finalist in the Business Champion Awards for The Business Innovation of the Year.

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Your Customers
Come First

Customers are the key to success, so we care for your customers just as we care for you.

It goes without saying that if customers find your service to be poor, lacklustre, or non-existent, they will go elsewhere.

Treating your customers with consideration, ensuring their needs are met and making their experience with you efficient is the best way to retain their custom and bolster your brand's image and reputation. This inevitably leads to an increase in sales and growth - win, win!

Your business is safe in our hands because we treat your customers just as we treat you when you call our team for any reason.

Try for yourself and call 0333 335 0220. We love to chat!

Saved UK


Saved callers being
on hold for

11,158,776 secs

Average answer
time of

4.32 secs

Our UK-based call answering service is about you and your BPO (Business Process Outsourcing) needs. It can be tailored and structured to reduce or eliminate your missed calls, improve your customer service reputation, and reduce your current staff spending, regardless of the type of business you have.

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Whatever Your Business
We’ve Got You Covered

Our telephone answering service can work for anyone

"A very slick efficient service that can be tailored to suit my specific business needs. I’m very happy with the service. It creates a smart professional image & takes the strain away when I'm busy."

James Bastable, Facilica Building Services Ltd.

Remain Up to Date With
Real-Time Notifications

Whether you’re a one-man band which receives a few calls a day or a large organisation receiving hundreds of calls a day, there’s a perfect package for you. And as part of our service, we’ll inform you instantly when we’ve taken a message or important call.

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Want a Quote? We’d Love to Chat!

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Alternatively, call us on 0800 009 6555 or email us at [email protected] & we’ll be in touch.

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