Hospitality
Answering Service
From hotels & caravan parks through to restaurants & event planning, we can manage bookings, take payments and offer your customers a friendly, efficient service!
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What we can do for you...
Here are some of the things we can do on your behalf:
- Increase customer bookings
- Manage bookings via your existing portal
- Take payments
- Handle many enquiries on your behalf
Employing staff can be expensive and you can really feel the pressure during busy periods or if your staff are off. Take the cost and the headache away so you can focus on what matters.
Once a call is answered on your behalf, our receptionists will take all details, process bookings, manage existing bookings and handle many general enquiries for you.
If you prefer, you can call us on 0800 009 6555.
Case Study
Jaky at Priory Farm Caravan Park, Norfolk
Priory Farm is a dog-friendly, adult-only caravan park in the heart of Norfolk, close to the Norfolk Broads. The self-sustaining, unmanned nature of the business means that running costs must be kept to an absolute minimum
Co-owner Jaky would receive many calls throughout the day, a lot of which were missed due to the relatively remote site being in a poor signal area. Also, not knowing the nature of the call until she did answer meant that it was impossible to prioritise her workload. Jaky was often pulled away from tasks to take low priority calls.
Why Jaky Loves Pocket Receptionist:
- Every call is labelled according to whether it’s a BOOKING, MAINTENANCE, EMERGENCY, or GENERAL, as well as marked with the level of priority. Jaky can then prioritise her workload efficiently and attend to new bookings straightaway
- All emergency calls are transferred to Jaky in the first instance, so she knows that when her phone rings, it’s going to take priority. If Jaky is unable to answer, the agent then takes a detailed message which is emailed in real-time
- As our team have become so familiar with Priory Farm Caravan Park, we now also handle all of Jaky’s website enquiries
- Callers get through to an agent quickly, which has massively boosted ratings and online reviews
In her own words…
” Running my business with Pocket Receptionist alongside, handling my calls and online enquires has been the best decision I have made. Before finding out about PR, we were on the verge of employing a full-time receptionist! Call answering has literally saved us thousands per year! We are now looking at handing our booking system over too, so they can book customers in on our behalf! “
Why Pocket Receptionist is the right choice
Knowledgeable Teams
We have the experience and knowledge of your specific industry
24/7 Service
Capture more clients on weekends and evenings with 24/7 service.
Frequently question responses
We can respond to 90% of repetitive calls on your behalf
Easy App management
Call, reply, block, or listen to every call we take for you
See what our customers have to say about us
We find the support from Pocket Receptionist essential to our business, not just in terms of taking and distributing our calls but crucially their flexible approach. Being able to adapt our call answering, and filter which calls are sent through & to who is perhaps a minimum expectation. However being able to exclude those which we don’t want transferring is a huge benefit as we support multiple businesses, and sometimes for short periods of time.
Very efficient service, allows us to work on what matters out of the office, knowing that our calls are being answered. The Pocket Receptionist team is also very responsive to feedback to ensure the best service for our clients.
Call us about handing your calls
Get in touch with our call handling service team today and let us answer your calls.
You can also call 0800 009 6555 or email info@pocketreceptionist.co.uk
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