Answering Service for
Wellness & Beauty

Jon at StudioFit, Aberdeen

Jon runs StudioFit, who offer boutique fitness style classes in Aberdeen. In the early days of developing the business, Jon set-up a web-based booking system with a view of his customers solely booking classes via the website and social media.

After investing heavily in its digital infrastructure, Jon quickly realised that his customers were not adopting this strategy. StudioFit’s customers had lots of questions about the classes and needed assistance with making bookings – this resulted in Jon and his team being inundated with enquiries and missed calls, which posed an immediate problem.

Jon found himself spending most of his time dealing with missed calls and he was spending considerably less time concentrating on connecting with his target audience and taking classes. After some considered research, Jon found Pocket Receptionist.

Why Jon’ Loves Pocket Receptionist:

• Jon’s Account Manager took their time to discuss his pain points and what was important to him and his customers, so that Pocket Receptionist could provide the best customer service experience
• After his onboarding call, Pocket Receptionist started handling his inbound calls, bookings, and payments the very same day; immediately alleviating the pressure he was under
• Jon had peace of mind that every call was being dealt with and quickly saw all the orders coming through the website without having to pick up a single call
• While Pocket Receptionist worked with Jon, he was able to develop the online aspect of his business even further. With his calls taken care of, StudioFit ran a Groupon deal that saw them yield 2000 day passes and the traffic was directed to the phoneline

In his own words…

“I identified that this stream of inbound calls were quickly converting in to paying members and for the minimal cost at getting them introduced and booked in by someone, that as far as the customer is concerned is a member of the StudioFit team, the member stayed.”