Virtual ServicesThe ability to hire virtual staff is a gift from technological digitisation and development. With remote working offering increased productivity and savings on overheads, it’s obvious why businesses are considering virtual services such as Virtual Assistants and Virtual Receptionists. As you begin searching for virtual services, you will notice one key thing – there’s a lot of buzz around what’s best for business, Virtual Assistants or Virtual Receptionists. Is one better than the other? Should you hire both, or just one? So, we’re here to answer just that. Read on to learn how the two roles are different to help you decide which one your business needs.
Virtual Assistants and Virtual Receptionists: The DifferencesIf you haven’t already, you will notice that people commonly interchange both of these terms. However, while both roles can help to efficiently run your business, they do so in completely different ways. So, without further delay, let’s look at what each role entails.
Virtual Assistant – Role ResponsibilitiesThe core of a Virtual Assistant role is that they are someone who interacts with you, the business owner, and, of course, other team members. To put it simply, Virtual Assistants are typically in charge of overseeing small tasks that are very important but don’t need to be done by a business owner. Their role helps to remove the stress and keep you on top of your workload by:
- Respond to emails
- Online research
- Billing and accounting
- Social media management
- Writing blog posts
- Schedule meetings and appointments
- Co-ordinate travel
- Data and record management
Virtual Receptionist – Role ResponsibilitiesAs we said at the outset of this article, Virtual Assistants and Virtual Receptionists have some similarities. While Virtual Assistants are hired to interact and work for you, Virtual Receptionists are hired to interact and serve your clients. In fact, a (virtual) receptionist is usually the first point of contact for a customer, which makes their job very important.
- Answer and transfer calls
- Book appointments
- Provide quotes
- Screen calls
- Filter cold calls
- Engage in Live Chats
- Message taking service
But they can just do both, right?Many people make the mistake of thinking that they can hire a Virtual Assistant and ask them to also take over the role of receptionist, or vice versa. A Virtual Assistant and Virtual Receptionist have very different skill sets. Virtual Assistants – they remain in the background of your business operations. They must be extremely organised and focus on details. Virtual Receptionists – they are customer-faced and are usually the first interaction your customer has with your business. As both roles require completely different skills it is simply not beneficial for a business to expect them to take on the tasks for both roles.
At Pocket Receptionist, we offer award-winning call answering and guarantee your customers get connected with a real human, every time. To discuss how we can help increase productivity within your business, give us a call today.
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