Call recording is a useful feature for businesses who want to keep firm control of their phone communications. From not missing important details to... continue reading
Customer service lays the foundations for the future growth of any company. Winning customers is one of the fairly easy... continue reading
The customer support team is often the most direct point of contact between a business and its clients. In other words... continue reading
The Pocket Receptionist development team recently added a new service to the product – the callback widget. This... continue reading
Cost is usually the determining factor for people when they are about to choose a telephone answering service. ... continue reading
It is a common thing that customers call their providers to complain of something. No one acknowledges the good things but always... continue reading
We recently read a post in a business forum in which someone complained about being overcharged by an answering service company... continue reading
Unless you have had your head stuck in the sand (or mobile phone) then you couldn’t have failed... continue reading
Nuisance calls are disturbing not just to households but also to small businesses. Reports from 2013 revealed... continue reading
We recently conducted a Twitter poll asking people why they use (or why they would use) a telephone answering... continue reading
Answering the phone properly could be an underestimated booster for your business. Leaving a strong impression... continue reading
At some point in your career you will have picked up the phone to an angry or irate caller. It’s a stomach sinking moment... continue reading
The telephone remains the first point of contact for most of the businesses. The voice of a company representative... continue reading
The shortest answer to the question is that the virtual receptionist is an upgraded version of the... continue reading
Statistics show that 85% of people whose calls aren’t answered will not call back; if you can’t... continue reading
Disaster recovery concerns all business owners so here’s what it is, why it matters and how to put... continue reading
Since 1st March 2017 it’s illegal to use a hand-held phone whilst in charge of a vehicle and getting caught means... continue reading
Have you ever called a company at the top of a web search page to hear an engaged tone, voicemail or just had... continue reading
From within the Pocket Receptionist's Android and iPhone app you can mark your contacts as VIP. A call from a VIP contact... continue reading
