Business Champion Awards 2022 Finalist: Business Innovation of the Year
Pocket Receptionist are the UK’s leading, award-winning, Live Call-Answering service. Founded in April 2016, the concept is based on having an entire... continue reading
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Call Handling Skills: 4 Phrases to Avoid on a Phone Call
Establishing and maintaining a personal connection with your customers is the key to any successful business. But what’s the best way to build a great... continue reading
Is It Time to Outsource to a Telephone Answering Service?
Businesses outsourcing their call handling to a telephone answering service is becoming more common. You may be wondering if your business is too small but whether... continue reading
Pocket Receptionist wins Customer Excellence Award at Suffolk Business Awards 2021
Pocket Receptionist are thrilled to announce their win at this year’s Business Awards, bringing home the Customer Excellence award. The Business Awards 2021... continue reading
How to make the best Call Answering Service script
Every time we onboard a new customer, part of the process is us getting to know your business. That includes, what your business does, how you would like us to... continue reading
Improve productivity with a Telephone Answering Service
As a small business owner, your time is usually spread thin. You will have to manage your team, go through accounts, and deal with the day-to-day tasks that are... continue reading
Why has in-house and outsourced Managed Live Chat now become a necessity?
When you visit a website for the first time, your eyes are naturally drawn to the bottom right-hand corner for a small chatbox to pop up and visually poke you for... continue reading
Money Penny telephone answering service. Probably the best known receptionist of all time? Au contraire!
Money Penny was probably the best-known receptionist of all time, but James Bonds money and pennies could have been better spent elsewhere. continue reading
Disaster recovery – here’s how our company can help your company!
About three years ago I wrote a blog about disaster recovery; a light-hearted tome about having a back-up plan for if your business was hit by unusual and unforeseen circumstances. continue reading
One of the easiest and most inexpensive business hacks that will instantly separate you from your competitors!
Companies are constantly fighting for the top spot online and spend thousands of pounds on marketing their business, but are they missing a trick? continue reading
How to get your business ready for Christmas in less than 30 minutes
As the song says – It’s the most wonderful time of the year - and for some businesses it can be the busiest time of the year too. continue reading
Benefits to Outsourcing
In these days of economic uncertainties, especially in the run up to Brexit, looking to outsource various aspects of a business could be critical for success... continue reading
6 tips to help get the Work-Life balance right for you
Whether you are running your own business or working for a company, it can be hard to switch off from work mode and make sure you have time for you and your family... continue reading
Really Poor Excuses for not using a Call Answering Service
We get it. Outsourcing any part of your business can be nerve-racking. You are passionate about what you do and feel the need to retain control... continue reading
Why you should use call recording
Call recording is a useful feature for businesses who want to keep firm control of their phone communications... continue reading
Mark your contacts as VIP
From within the Pocket Receptionist's Android and iPhone app you can mark your contacts as VIP. A call from a VIP contact... continue reading
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