Top 9 tips for dealing with an angry caller
At some point in your career you will have picked up the phone to an angry or irate caller. It’s a stomach sinking moment... continue reading
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News & updates
10 tips for answering phone calls professionally
The telephone remains the first point of contact for most of the businesses. The voice of a company representative... continue reading
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Call answering services vs virtual receptionist services
The shortest answer to the question is that the virtual receptionist is an upgraded version of the... continue reading
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What happens when a customer hears the engaged tone?
Statistics show that 85% of people whose calls aren’t answered will not call back; if you can’t... continue reading
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Disaster Recovery – how to use a call answering service for business continuity
Disaster recovery concerns all business owners so here’s what it is, why it matters and how to put... continue reading
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Tradesmen – don’t risk your business by using your phone in your vehicle!
Since 1st March 2017 it’s illegal to use a hand-held phone whilst in charge of a vehicle and getting caught means... continue reading
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The true value of a missed call
Have you ever called a company at the top of a web search page to hear an engaged tone, voicemail or just had... continue reading
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Mark your contacts as VIP
From within the Pocket Receptionist's Android and iPhone app you can mark your contacts as VIP. A call from a VIP contact... continue reading
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