About three years ago I wrote a blog about disaster recovery; a light-hearted tome about having a back-up plan for if your business was hit by unusual and unforeseen circumstances. continue reading
Companies are constantly fighting for the top spot online and spend thousands of pounds on marketing their business, but are they missing a trick? continue reading
As the song says – It’s the most wonderful time of the year - and for some businesses it can be the busiest time of the year too. continue reading
In these days of economic uncertainties, especially in the run up to Brexit, looking to outsource various aspects of a business could be critical for success... continue reading
Whether you are running your own business or working for a company, it can be hard to switch off from work mode and make sure you have time for you and your family... continue reading
Companies within the E-commerce industry make up a large part of our client base here, at Pocket Receptionist. Of course, most E-commerce customers ... continue reading
With school holidays being only weeks away, many small business owners who work from home will have to balance childcare along with their business ... continue reading
There are many reasons why a company will decide to use a call answering service and the benefits will vary depending on the company structure, size and... continue reading
There are likely to be many reasons and scenarios as to why you miss calls. Perhaps you have insufficient staff but can’t justify recruiting... continue reading
We get it. Outsourcing any part of your business can be nerve-racking. You are passionate about what you do and feel the need to retain control... continue reading
As a beautician you will either be working from a salon, have your own salon at home, or be mobile – travelling to your clients’ premises... continue reading
Smart phones have driven social media and after years of tweets, shares and likes, people are now opting for more in-person interactions... continue reading
With Brexit looming, many home-grown businesses are holding off increasing or replacing staff numbers and pausing their growth plans... continue reading
As a plumber, you are likely to spend most of your days either at your customers premises or on the road driving to your... continue reading
As an Osteopath, a typical day is likely to be back to back appointments with clients, making it extremely difficult to... continue reading
As a photographer, your days are likely to be out and about either with clients, on location or on the road driving, making it extremely difficult... continue reading
In an ideal world, as a mechanic, a car would come in for you to work on, you would complete the job, have a happy customer and move onto the next job... continue reading
As an electrician, you are likely to spend most of your days either at your customers premises or on the road driving to your... continue reading
Owning your own Estate Agency means that your days are likely to be busy with existing homeowners, potential buyers and viewings... continue reading
It only takes a two second Google search to establish that the internet is littered with rants and bad reviews about companies... continue reading
We all know that it takes more effort and is much harder to attract new customers than to maintain relationships with... continue reading
Most tradesmen will tell you that one of the biggest problems they face is missed calls. Many work alone and advertise their... continue reading
The level of customer service is often indicative of the quality of the company delivering it. We shouldn’t forget, however... continue reading
Every one of us can learn a lot from successful big companies. Be it from leaders’ attitude towards constant development, or... continue reading
A virtual receptionist offers a handful of opportunities to businesses to execute their daily tasks more efficiently. Professional... continue reading
Call recording is a useful feature for businesses who want to keep firm control of their phone communications. From not missing important details to... continue reading
Customer service lays the foundations for the future growth of any company. Winning customers is one of the fairly easy... continue reading
The customer support team is often the most direct point of contact between a business and its clients. In other words... continue reading
The Pocket Receptionist development team recently added a new service to the product – the callback widget. This... continue reading
Cost is usually the determining factor for people when they are about to choose a telephone answering service. ... continue reading
It is a common thing that customers call their providers to complain of something. No one acknowledges the good things but always... continue reading
We recently read a post in a business forum in which someone complained about being overcharged by an answering service company... continue reading
Unless you have had your head stuck in the sand (or mobile phone) then you couldn’t have failed... continue reading
Nuisance calls are disturbing not just to households but also to small businesses. Reports from 2013 revealed... continue reading
We recently conducted a Twitter poll asking people why they use (or why they would use) a telephone answering... continue reading
Answering the phone properly could be an underestimated booster for your business. Leaving a strong impression... continue reading
At some point in your career you will have picked up the phone to an angry or irate caller. It’s a stomach sinking moment... continue reading
The telephone remains the first point of contact for most of the businesses. The voice of a company representative... continue reading
The shortest answer to the question is that the virtual receptionist is an upgraded version of the... continue reading
Statistics show that 85% of people whose calls aren’t answered will not call back; if you can’t... continue reading
Disaster recovery concerns all business owners so here’s what it is, why it matters and how to put... continue reading
Since 1st March 2017 it’s illegal to use a hand-held phone whilst in charge of a vehicle and getting caught means... continue reading
Have you ever called a company at the top of a web search page to hear an engaged tone, voicemail or just had... continue reading
From within the Pocket Receptionist's Android and iPhone app you can mark your contacts as VIP. A call from a VIP contact... continue reading