Call answering for the franchise world
There are many reasons why a company will decide to use a call answering service and the benefits will vary depending on the company structure, size and... continue reading
News & updates
What image are you portraying when you don’t pick up your phone: a customer perspective
There are likely to be many reasons and scenarios as to why you miss calls. Perhaps you have insufficient staff but can’t justify recruiting... continue reading
4 Really Poor Excuses for not using a Call Answering Service
We get it. Outsourcing any part of your business can be nerve-racking. You are passionate about what you do and feel the need to retain control... continue reading
5 Reasons Why Call Answering Services Are Perfect For Beauticians
As a beautician you will either be working from a salon, have your own salon at home, or be mobile – travelling to your clients’ premises... continue reading
Top 6 trends that will help you succeed in business in 2018
Smart phones have driven social media and after years of tweets, shares and likes, people are now opting for more in-person interactions... continue reading
Brexit uncertainties and long-term austerity are fuelling a new Micro-outsourcing culture
With Brexit looming, many home-grown businesses are holding off increasing or replacing staff numbers and pausing their growth plans... continue reading
5 Reasons Why Call Answering Services Are Perfect For Plumbers
As a plumber, you are likely to spend most of your days either at your customers premises or on the road driving to your... continue reading
5 Reasons Why Call Answering Services Are Perfect For Osteopaths
As an Osteopath, a typical day is likely to be back to back appointments with clients, making it extremely difficult to... continue reading
5 Reasons Why Call Answering Services Are Perfect For Photographers
As a photographer, your days are likely to be out and about either with clients, on location or on the road driving, making it extremely difficult... continue reading
5 Reasons Why Call Answering Services Are Perfect For Mechanics
In an ideal world, as a mechanic, a car would come in for you to work on, you would complete the job, have a happy customer and move onto the next job... continue reading
5 Reasons Why Call Answering Services Are Perfect For Electricians
As an electrician, you are likely to spend most of your days either at your customers premises or on the road driving to your... continue reading
5 Reasons Why Call Answering Services Are Perfect For Estate Agents
Owning your own Estate Agency means that your days are likely to be busy with existing homeowners, potential buyers and viewings... continue reading
How long is too long to be kept on hold?
It only takes a two second Google search to establish that the internet is littered with rants and bad reviews about companies... continue reading
Turn first time buyers into long-term customers!
We all know that it takes more effort and is much harder to attract new customers than to maintain relationships with... continue reading
5 Reasons Why Call Answering Services are Perfect for Tradesmen
Most tradesmen will tell you that one of the biggest problems they face is missed calls. Many work alone and advertise their... continue reading
5 outrageous customer service one-liners
The level of customer service is often indicative of the quality of the company delivering it. We shouldn’t forget, however... continue reading
Customer service lessons for sole traders
Every one of us can learn a lot from successful big companies. Be it from leaders’ attitude towards constant development, or... continue reading
What problems can a virtual receptionist solve?
A virtual receptionist offers a handful of opportunities to businesses to execute their daily tasks more efficiently. Professional... continue reading
6 benefits of call recording
Call recording is a useful feature for businesses who want to keep firm control of their phone communications. From not missing important details to... continue reading
21 inspirational customer service quotes
Customer service lays the foundations for the future growth of any company. Winning customers is one of the fairly easy... continue reading
7 customer service skills every call centre agent needs
The customer support team is often the most direct point of contact between a business and its clients. In other words... continue reading
Why should you add a callback widget to your website?
The Pocket Receptionist development team recently added a new service to the product – the callback widget. This... continue reading
Why paying monthly is advisable for telephone answering services
Cost is usually the determining factor for people when they are about to choose a telephone answering service. ... continue reading
10 tips to calm an irate caller
It is a common thing that customers call their providers to complain of something. No one acknowledges the good things but always... continue reading
Don't get stung
We recently read a post in a business forum in which someone complained about being overcharged by an answering service company... continue reading
Driving Instructors: New Law Changes could mean you lose your business
Unless you have had your head stuck in the sand (or mobile phone) then you couldn’t have failed... continue reading
Nuisance calls are costly, but blocking them is easy
Nuisance calls are disturbing not just to households but also to small businesses. Reports from 2013 revealed... continue reading
6 reasons to use a telephone answering service
We recently conducted a Twitter poll asking people why they use (or why they would use) a telephone answering... continue reading
Common phone answering mistakes and how to avoid them
Answering the phone properly could be an underestimated booster for your business. Leaving a strong impression... continue reading
Top 9 tips for dealing with an angry caller
At some point in your career you will have picked up the phone to an angry or irate caller. It’s a stomach sinking moment... continue reading
10 tips for answering phone calls professionally
The telephone remains the first point of contact for most of the businesses. The voice of a company representative... continue reading
Call answering services vs virtual receptionist services
The shortest answer to the question is that the virtual receptionist is an upgraded version of the... continue reading
What happens when a customer hears the engaged tone?
Statistics show that 85% of people whose calls aren’t answered will not call back; if you can’t... continue reading
Disaster Recovery – how to use a call answering service for business continuity
Disaster recovery concerns all business owners so here’s what it is, why it matters and how to put... continue reading
Tradesmen – don’t risk your business by using your phone in your vehicle!
Since 1st March 2017 it’s illegal to use a hand-held phone whilst in charge of a vehicle and getting caught means... continue reading
The true value of a missed call
Have you ever called a company at the top of a web search page to hear an engaged tone, voicemail or just had... continue reading
Mark your contacts as VIP
From within the Pocket Receptionist's Android and iPhone app you can mark your contacts as VIP. A call from a VIP contact... continue reading