As an Osteopath, a typical day is likely to be back to back appointments with clients, making it extremely difficult to take calls from individuals looking to book appointments – resulting in possible lost business.
Whilst existing customers are paramount, ensuring that you have a constant stream of new customers will ensure that your business flourishes. If your potential or existing clients are not able to get through to you to book appointments, and you don’t have the luxury of having a full-time receptionist, or someone who can take your calls whilst you are with clients, are you compromising your business?
There is a solution to help your business that many of your competitors are using already – Call Answering Services. Below are some of the reasons you should perhaps consider this for your business too.
1. You can’t be in two places at once
There is nothing more frustrating than starting an appointment with your client and either hearing your phone ring (sometimes more than once during the session), or coming out of the appointment to find a list of missed calls.
During the appointment, the client is your sole focus, as they should be, but you need to answer those calls, and can’t be in two places at once.
By having a call handling team answering calls and taking messages for you, you will ensure that you don’t miss those important enquiry calls. Let the team handling your calls book appointments into your diary too – making sure you don’t miss potential business.
2. Your business reputation
By having a call handling team to take calls when you are unable, improves your business image and therefore your reputation, as calls are always answered, and callers feel their enquiry is being dealt with.
One of the most frustrating things for potential clients, is when they can’t get through, especially if they are trying to book an appointment. For many Osteopaths, it is likely that appointments during the day will be back to back and that enquiries won’t be answered quickly.
If there are enquiries, questions or something that can be resolved swiftly – including booking appointments, it needs to be dealt with quickly and efficiently and call handling staff are trained to assist with this.
3. Increased competition
With more and more people choosing self-employment over employment these days, competition amongst the industry is getting stronger. All businesses need to be as responsive and flexible as possible to remain competitive.
To ensure you never miss an opportunity and compete effectively you need to be responsive to any enquiry. By using a call handling service that understands your business, many initial questions can be answered by the team ensuring that a good first impression is made and that you don’t lose out to the competition – they can even book appointments into your diary should you have an online diary facility, leaving you to concentrate on your client.
4. Plan time for yourself
As your day will be spent with clients, you may not even get 10 minutes to yourself to eat, let alone to call back anyone who has enquired during the day. Your evenings may be spent with calling back potential customers, which eats into any time you wish to spend with your family or friends.
To ensure that you get time to yourself, and that all your callers are dealt with in a timely manner, utilise a professional call answering service, that will take calls for you as if they work directly for your business. A good call handling business will be able to answer calls as if they were sat in your office, including taking down information, answering questions, and even booking appointments and taking payments from your clients, whilst you focus on the work in hand.
With all calls, detailed information is sent across in real-time for your records, or to deal with when you manage to get a break.
5. Stop avoiding that well deserved break!
Taking time off when you are self-employed is not only costly but daunting. Who is going to take care of things whilst you are away? You need to take a break to recharge, however you don’t want to miss out on new business.
Employing a team like Pocket Receptionist will ensure that all your calls are answered during this time allowing you to relax and enjoy yourself safe in the knowledge that your business is being looked after!
You can leave instructions to the call handling team before you go away so if you are waiting on some important calls you could even ask to have them transferred to you and then messages taken for everything else!
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Learn more about our telephone answering service now