As a plumber, you are likely to spend most of your days either at your customers premises or on the road driving to your next appointment, making it extremely difficult to receive and respond to calls from potential customers – resulting in possible lost business.
Your business reputation is paramount, but if your potential or existing customers are not able to get through to you, and your current phone options don’t give you the flexibility you need for your business, are you compromising this?
There is a solution to help your business that many of your competitors are using already – Call Answering Services. Below are some of the reasons you should perhaps consider this for your business too.
1. You only have one pair of hands
There is nothing more frustrating from your point of view, of being part way through a job and having your hands full and hearing your phone ring, or coming away from a job to find a list of missed calls.
Stopping and starting work to answer calls can add significant time to your jobs meaning that you may be forced to turn work away due to lack of time. By having a call handling team answering calls and taking messages for you, you will ensure that you don’t miss those important enquiry calls. Let the team handling your calls book appointments into your diary too when you are free – making sure you don’t miss potential business.
2. Your business reputation
By having a call handling team take calls when you are unable, improves your business image and therefore your reputation, as calls are always answered, and callers feel their enquiry is being dealt with – even if it is to simply let the caller know that you are unable to help. One of the most frustrating things for potential customers is not being able to get through to someone, especially in an emergency, even if it to be told that you are unable to help – at least they are being acknowledged and can quickly get on with their day.
If there are enquiries, questions or something that needs to be resolved, it needs to be dealt with quickly and efficiently and call handling staff are trained to assist with this.
3. Increased competition
With more and more people choosing self-employment over employment these days, plumbers need to be responsive to remain competitive.
To ensure you never miss an opportunity and compete effectively you need to be responsive to any enquiries. By using a call handling service that understands your business, many initial questions can be answered by the team ensuring that a good first impression is made and that you don’t lose out to the competition – they can even book appointments into your diary should you have an online diary facility, leaving you to concentrate on the face to face meetings.
4. Avoid interruptions
As a professional plumber, you will spend most of your time out at customers premises completing the job they have contacted you about.
Interruptions such as answering calls from potential new customers, whilst essential for business continuity, take you away from the detail of the work you are focusing on.
By utilising a professional call answering service, they can answer the calls for you as if they work directly for your business, take down information and even look to answer any questions that may be asked (including if you are available at short notice to deal with emergencies), whilst you focus on the work in hand. With all information sent across to you in real-time, you can deal with all enquiries when you take a well-deserved break.
5. Take time out to spend with family!
Taking time off when you are self-employed is not only costly but daunting. Who is going to take care of things whilst you are away? It is typical that a job that you have quoted on and chased up prior to having your holiday, contacts to confirm the go ahead during the two-week break you have been promising yourself!
Employing a team like Pocket Receptionist will ensure that all your calls are answered during this time allowing you to relax and enjoy yourself! You can leave instructions to the call handling team before you go away so if you are waiting on some important calls you could even ask to have them transferred to you and then have messages taken for everything else!
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Learn more about our telephone answering service now