How to Deal with an Angry Caller
As a call handler there is no doubt that you will come across frustrated or even angry callers daily, and how you handle those types of calls will either lead to a succe... continue reading
Growing Your Business on a Small Budget: Outsourcing
In the current climate, there is a lot of buzz around the best ways start-ups can save both time and money. While you can follow the latest advice, there is one surefire... continue reading
Call Handling Skills: 4 Phrases to Avoid on a Phone Call
Establishing and maintaining a personal connection with your customers is the key to any successful business. But what’s the best way to build a great relationship wit... continue reading
Is It Time to Outsource to a Telephone Answering Service?
Businesses outsourcing their call handling to a telephone answering service is becoming more common. You may be wondering if your business is too small but whether you... continue reading
Pocket Receptionist wins Customer Excellence Award at Business Awards 2021
Pocket Receptionist are thrilled to announce their win at this year’s Business Awards, bringing home the Customer Excellence award. The Business Awards 2021, sponsored... continue reading
How to Make the Best Call Answering Service Script
Every time we onboard a new customer, part of the process is us getting to know your business. That includes, what your business does, how you would like us to handle yo... continue reading
Improve productivity with a Telephone Answering Service
As a small business owner, your time is usually spread thin. You will have to manage your team, go through accounts, and deal with the day-to-day tasks that are involved... continue reading
Business Champion Awards 2022 Finalist: Business Innovation of the Year
Pocket Receptionist are the UK’s leading, award-winning, Live Call-Answering service. Founded in April 2016, the concept is based on having an entire receptionist team... continue reading
Money Penny telephone answering service. Probably the best known receptionist of all time? Au contraire!
Money Penny was probably the best-known receptionist of all time, but James Bonds money and pennies could have been better spent elsewhere. Did you know, you can get ... continue reading
Disaster recovery – here’s how our company can help your company!
About three years ago I wrote a blog about disaster recovery; a light-hearted tome about having a back-up plan for if your business was hit by unusual and unforeseen cir... continue reading
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