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Pocket Receptionist wins Customer Excellence Award at Business Awards 2021

Written by Pocket Receptionist on 24th November, 2021

Pocket Receptionist are thrilled to announce their win at this year’s Business Awards, bringing home the Customer Excellence award. The Business Awards 2021, sponsored by The Chamber of Commerce and Sizewell C, brings the business community together to celebrate the achievements and contributions to the economy.

What we do

Pocket Receptionist is a proud business, which supplies solutions as part of the Liquid11 group to over 9,000 businesses. We employ the very best talent and encourage highly skilled technical software engineers to work with us, developing our latest integrated communication platforms. With our customers from all over the UK and internationally, we deliver real value for our customer.

Decision time

The judges had high praise for Pocket Receptionist, they loved our app which allows our customers to provide real-time feedback on individual calls. Not only that, but we also give all our customers free Call Recording for their first month, to encourage feedback and provide peace of mind with complete transparency. The judges commented on how brave this was and how we could only offer this if we are confident that we are providing top-notch and consistent customer service. Grant Hardy, Managing Director, said of the win, “I’m so pleased that our PR team have received the recognition they deserve. Our amazing team are ‘on point’ every minute of every hour, delivering the best customer-driven service on the market.” We are honoured to receive such a significant award and are elated that the dedication from our PR family has shone through. After all, if it wasn’t for our customers’ feedback, we wouldn’t have the service we provide today. Award

You ask, we deliver

When Pocket Receptionist was established in 2017, we had a small team of 4, and we built the service our customers know and love by listening to their feedback. Our customers asked for an integrated Live Chat system – we built it. They asked for an easier version of our app – we made the improvements. We got asked if we could handle their bookings and calendar – you guessed it, we built a system for that too! Every step of the way, our customers asked, and we delivered, which only highlights the power our customers have with shaping our product. Pocket Receptionist have progressed and adapted to ensure that all customers’ needs are met by refining the technological side of our service. Meeting the customer’s needs is the driving force behind PR which has made us the industry’s leading Live Call Answering Service for businesses.

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