2022: Pocket Receptionist Highlights
Here at Pocket Receptionist, 2022 was all about how we can help business owners like you spend more time on the important things and simplify your work life. We know ... continue reading
Maximise Live Chat on Your Website
So, you have decided to add a live chat widget to your website, but what happens now? You are now tasked with making sure that it’s bringing you business and that you&... continue reading
How to Deal with an Angry Caller
As a call handler there is no doubt that you will come across frustrated or even angry callers daily, and how you handle those types of calls will either lead to a succe... continue reading
Growing Your Business on a Small Budget: Outsourcing
In the current climate, there is a lot of buzz around the best ways start-ups can save both time and money. While you can follow the latest advice, there is one surefire... continue reading
Call Handling Skills: 4 Phrases to Avoid on a Phone Call
Establishing and maintaining a personal connection with your customers is the key to any successful business. But what’s the best way to build a great relationship wit... continue reading
Is It Time to Outsource to a Telephone Answering Service?
Businesses outsourcing their call handling to a telephone answering service is becoming more common. You may be wondering if your business is too small but whether you... continue reading
Pocket Receptionist wins Customer Excellence Award at Business Awards 2021
Pocket Receptionist are thrilled to announce their win at this year’s Business Awards, bringing home the Customer Excellence award. The Business Awards 2021, sponsored... continue reading
How to Make the Best Call Answering Service Script
Every time we onboard a new customer, part of the process is us getting to know your business. That includes, what your business does, how you would like us to handle yo... continue reading
Improve productivity with a Telephone Answering Service
As a small business owner, your time is usually spread thin. You will have to manage your team, go through accounts, and deal with the day-to-day tasks that are involved... continue reading
Business Champion Awards 2022 Finalist: Business Innovation of the Year
Pocket Receptionist are the UK’s leading, award-winning, Live Call-Answering service. Founded in April 2016, the concept is based on having an entire receptionist team... continue reading
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