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2022: Pocket Receptionist Highlights

Written by Pocket Receptionist on 19th December, 2022

Here at Pocket Receptionist, 2022 was all about how we can help business owners like you spend more time on the important things and simplify your work life. We know you’re busy, so you may not be up to speed with all the exciting features and every single update we introduced in 2022, so we’ve got you covered! You can see all the highlights here to make sure you are taking advantage of all the great enhancements.

Teams Call Forward

Do you receive calls on Teams but want us to handle these for you? You can now divert your calls from Teams straight to us, just like any other phone provider. Speak with your account manager about forwarding Teams calls to us today! After the caller has voiced their frustrations, they will calm down and allow you to calmly resolve their problem. When you are allowing the caller to speak, make notes so you can focus on the main points. As angry callers tend to speak quickly, it may be difficult for you to keep up, so jot down any important points and come back to them later. This will help you to find an answer to their problem much more efficiently.

Live Chat Service

Our new and improved Live Chat service has been brought in line with our well-loved call answering. We can now qualify leads, request information from customers to streamline your workload, and handle your Live Chats exactly the way you need us to. Once the chat has ended, we will send the details in real time, in one easy-to-read message, with the chat transcript attached.

Address Field

You may have noticed that our well-known message format has been given a little tidy-up! We have added a new address field to ensure that all your key information is in one handy place. We will provide you with a brief message of the call with all the caller’s details laid out, so you always know exactly where to find the information you need.

To all our lovely customers!

Thank you for being a part of Pocket Receptionist in 2022 and welook forward to working with you again in the New Year!

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