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Privacy & GDPR Policy

About this privacy policy

We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

Any information or data you provide on this website will be managed by Pocket Receptionist Limited. Pocket Receptionist Limited is registered in England, company number: 09087264 with registered office at 61 Alexandra Road, Lowestoft, Suffolk, NR32 1PL. Switchboardfree Limited is a registered Data Controller with the Information Commissioner’s Office; its registration number is ZA128196. When we refer to “we”, “us”, “Pocketreceptionist”, “Switchboardfree Ltd” or ”Liquid11” we are referring to this company.

You can get in touch with us in any of the following ways:

By email: [email protected]
Through this website: https://www.pocketreceptionist.co.uk
By post: Pocket Receptionist, Pocket Receptionist Limited, Sea Lake Road, Lowestoft, Suffolk, NR32 3LQ.

This privacy policy applies to individuals who use and may/may not register/use www.pocketreceptionist.co.uk.

This policy applies to the informationivacy policy applies to individuals who use and may/may not register/use pocketrceptionist.co.uk about yourself that you choose to provide us with or that you allow us to collect. This includes:

  • information you provide during the registration process, such as your name and contact details,
  • information which we may obtain about you from third parties (for example, because you have given third parties permission to share that information with us),

Information we collect about how you use the website.

Your End User Data

“End-User Data” is data that we have taken on your behalf via phone calls, emails, live chats and any other communication methods via the Pocket Receptionist services.

Our obligations

We comply with the GDPR (General Data Protection Regulation) in the way we use and share your personal data and End-User Data. We may process your personal data and End-User Data ourselves or through data processors who will process data on our behalf. If we use data processors we will remain responsible for ensuring that they comply with this policy and data protection law. We will take reasonable precautions to safeguard the personal information that is supplied to us.

We will at all times keep confidential all information acquired as a consequence of the Agreement in respect of you or your business, except for information already in the public domain or information which we are required to disclose by law, requested by any regulator or reasonable required by our professional advisors for the performance of their professional services.

You will at all times keep confidential all information acquired as a consequence of the Agreement in respect of Us, the Service, except for information already in the public domain or information which you are required to disclose by law, requested by any Regulator or reasonably required by your professional advisors for the performance of their professional services. For clarification this includes any information in respect of pricing and promotions offered directly to You.

Each of us will comply with the General Data Protection Regulation (the “GDPR”) and all regulations made under the GDPR in the processing of any personal data. Your End-User Data under or in connection with the Agreement. In respect of the End-User Data You appoint Us as a data processor in accordance with the Act and We agree to act only on and in accordance with your reasonable instructions in relation to the End-User Data and at all times to comply with obligations equivalent to those imposed on a Data Controller by GDPR. We shall not disclose End-User Data to any third party consultant or professional advisor other than where the disclosure is required for Us to be able to provide the services hereunder or to comply with legal obligations and subject always to Us entering or already having in place written contracts with the third party recipient of the End -User Data with terms no less stringent than the terms of this Agreement.

We will treat Your End-User Data as confidential and will not disclose it to any third party or use or copy any part of it except for the purposes of making the Service and / or the Free Service available to You and providing any technical support required. We will make no further use of Your End-User Data without Your specific authorisation.

All End-User Data will data will be permanently delete from our systems 90 days from the date it was uploaded to Pocket Receptionist. Some data maybe anonymised for the purpose of accurate record keeping.


We may use the information you provide to update you with information about goods and services which we think may be of interest to you and for updating you about site/account changes.

Your data may also be shared across the Liquid 11 Group of companies. Liquid 11 Group of companies consist of Liquid 11 Limited, Liquid 11 Holdings Limited, Liquid 11 Data Limited, Liquid 11 Estates Limited and Switchboardfree Limited.

We may also from time to time supply your information to third parties for marketing or relationship management purposes. The main purposes to which your data are put are to allow third parties to provide you with information about goods and services which they think may be of interest to you and/or to maintain any existing relationship they may have with you. Such information may be provided by marketing communications or advertising which is tailored to your interests. Your data may also be used in the way described below. Be assured that any such parties will only be allowed to use your data in accordance with GDPR and other applicable law relating to privacy.

By submitting your personal data on this site, whether in those fields marked mandatory or otherwise, you are affirming your consent for such information to be used in accordance with this Privacy Policy. You will be able to withdraw that consent at any time by the methods described later on.

If you do tick any of the boxes in the fair processing notice inviting you to give your consent, we may contact you via the following marketing channels: Email, Post, SMS and Telephone. You can opt out of different marketing channels from within your account. So, for example, if you tick the post and e-mail boxes, that means we can contact you via post and e-mail but not by the other channels.

If you opt in to telephone calls you are consenting to receiving live calls and recorded calls.

By continuing to use this website you have consented to information being collected from your device by cookies or other similar technologies, for the purposes described in this Privacy Policy, including the display of targeted advertising based on the information provided.

How To Unsubscribe From Marketing Services

There are many ways you can withdraw your consent to receive marketing depending on the channel.


You can withdraw your consent for postal marketing from anyone by adding your details to the Mail Preference Service. Visit www.mpsonline.org.uk for more details.

E-mail or SMS (text message)

You can unsubscribe from receiving e-mail or SMS marketing communications from any individual third party by using the instructions in any email communication such third party sends you (usually an 'unsubscribe' or 'STOP' link).

Telephone calls

To withdraw your consent for live or automated calls from anyone you can add your name to the Telephone Preference Service which is maintained at this website address: www.tpsonline.org.uk.

Social media and online

You can configure your advertising preferences on social media such as Facebook, Twitter, Instagram or Pinterest by accessing your settings or preference options on the relevant platform.

Unsubscribing directly with Pocket Receptionist

You can unsubscribe directly with us by logging into your account, visiting the profile page and choose unsubscribe. This will remove consent for to contact you for marketing reasons. This will not stop other companies that may hold your data independently from contacting you. We recommend using the above methods as well.

Please note that Pocket Receptionist and Liquid 11 Group companies may still need to retain your details for use for the non-direct marketing purposes described in this Privacy Policy.

iOS and Android Apps

In addition to your contact details and preferences that you can supply via the PocketReceptionist App we will also optionally collect contact information from your handsets' contact book which will include names and telehone number, this is used to provide a seamless service when answering calls on your behalf.

Useful Information

For more information on Data Protection and your rights you can visit:

Combining and Profiling data

The information you give us may be combined with other information about you that is obtained from other sources. The combination is usually undertaken with a view to enhancing an existing database with more information. For example:

  • The data you provide here may be combined with data you have provided elsewhere to verify your identity or validate the information you have provided (for example in the context of a third party’s anti-fraud measures.
  • If you have given any third parties permission to share your information, or if you sign in through a social medium, those third parties may be able to find and use information about you so that, in order to speed up the registration process or offer you tailored advertising, you don't have to provide the information directly to us. The information we obtain will be used in accordance with the other parts of this privacy policy.
  • We may profile your data against third party data that may enable us to glean further information about your geographic area.

The consent you provided for any information you have previously shared with us or any third parties will be renewed at the time you give your consent for any new information sharing.

Analysis and derivative data products

Sometimes your data will be used for analysis purposes or to build data products. In these instances, the information is aggregated and wherever possible anonymised in line with the Information

Legitimate Interests

Under the Data Protection Act, we are also permitted to share some information with third parties who use such data for non-marketing purposes (including credit and risk assessment and management, identification and fraud prevention, debt collection and returning assets to you). This would include the data you provide to us today, at any time in the past and in the future.

Part registration

If you begin to register on Pocket Receptionist but do not complete the registration, we may temporarily collect and store the information you have provided so that we may contact you. For example, we may send you operational emails to enquire about why the registration was not completed. This information will not be used for any other purpose, will not be stored for longer than necessary and will not be shared with third parties. Our aim is simply to provide you with the highest level of service that we can.

Retention and destruction of personal information

We will take reasonable steps to ensure the accuracy of the information we hold about you. We will not use your personal information unless it is (to the best of our knowledge) accurate and up to date.

We will not keep your personal information for longer than necessary. Once it has been decided that the information is no longer needed, it will be deleted promptly.

Your choices in relation to personal information

You have the right to make a Subject Access Request, i.e. a right to be told whether we hold your personal information and, subject to certain exceptions, to be provided with a copy of such information. If you would like to make a Subject Access Request, please do so in writing to the address above.

Additional disclosure of your information

If our business (or a significant part of it) offered for sale, your personal information may be given to the prospective buyer, who will be able to use it to help them evaluate the proposed sale. If the sale is completed, the buyer will be able to continue using your information in accordance with this privacy policy.

We will also disclose your personal data if we are under a legal obligation to do so.


Unfortunately, the transmission of data over the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee its security. Once we have received your data we will use strict security measures to try to protect it against loss, misuse, or unauthorised alterations.

We will also require any third parties with whom we share your information to keep the information secure.

IP address and cookies

We will collect information about your computer including your IP address, operating system and browser type for system administration and to report aggregate information to our client sponsors and advertisers.

Our website uses a variety of cookies, which are listed in the tables below. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you from other users on our site, which helps us to provide you with a better experience when you browse, and also allows us to improve our site as a whole. The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are on it. They help us to improve our site and to deliver a better and more personalised service to you; for example by ensuring that users are finding what they are looking for easily. Our cookies are not used to collect personally identifiable information about you. We list below the cookies we use on our site, and provide a brief explanation of what those cookies do.

Most web browsers allow some control of most cookies through the browser settings. For more information on this, and more information about cookies in general, you may wish to visit www.aboutcookies.org. For information about how to delete cookies from your mobile 'phone you will need to refer to your handset manual. Please be aware that restricting cookies is likely to impact on your ability to use our website effectively and may make areas of our website inaccessible or inoperable.

The cookies we use are as follows:

Name Purpose
_utma, _utmb, _utmc, _utmz, _ga These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they have visited.
ASP.NET_SessionId This cookie stores information about your website session
uid, loc, mus, ouid, uvc These cookies are used to display social sharing buttons on our wbesite
lang, BizoID, UserMatchHistory, bcookie, lidc, bscookie These cookies are used to enable us to track user activity, compile reports and remarket to users via LinkedIn
xs, datr, wd, act, pl, sb, presence, c_user, fr, RefreshFilter These cookies are used to enable us to track user activity, compile reports and remarket to users via Facebook
AWSELB, __lotl, _lorid, _lo_uid, _lo_u, _lo_session_in, _lo_v This cookie is used to store information from user activity and screen recordings
cb-enabled This cookie indicates whether you've accepted cookies


We may change the terms of this privacy policy from time to time. Any changes will be posted on this page.

Contacting us, exercising your information rights and Complaints

If you any questions or comments about this Privacy Policy, wish to exercise your information rights in connection with the personal data you have shared with us or wish to complain, please contact us via the information at the top of this Privacy Policy

Contacting Us

Please do not hesitate to call us on 0800 009 6555 regarding any matter relating to this Privacy and Cookies Policy.