Human Answered - Tech Enhanced.
Hospitality Call Answering For Every Booking Enquiry.
Restaurants, hotels, venues - we take bookings, allergy details, and special requests when your team is on the floor.
Trusted by 1,000+ UK SMEs · 4.4/5 on Trustpilot
- UK-based receptionists
- Answered during and after business hours
- GDPR-compliant
- 10+ years
What we hear from hospitality
Front-of-house can’t pick up during service
Booking enquiries lost to OpenTable / competitors
Late-evening calls go to voicemail every night
Bookings and guest enquiries handled while your team is busy
Restaurants, hotels, venues, and holiday businesses often receive calls when front-of-house staff are serving guests. We can handle booking enquiries, changes, cancellations, opening information, and the common questions included in your account instructions.
- New reservations
- Booking changes and cancellations
- Special requests and access information
- General guest enquiries
Use your existing booking process
Receptionists can work with a supported booking portal, shared calendar, or agreed message process. Where enabled, the caller leaves with a confirmed booking rather than waiting for someone to call back after service.
Separate bookings, maintenance, and urgent calls
The original Pocket Receptionist hospitality workflow successfully categorised calls by purpose and priority. Your account can similarly identify booking, general, maintenance, and urgent enquiries, then follow the transfer or message rules you set.
How it works
How our UK answering service works
Three steps. Set up within 24-48 hours. Calls answered during and after business hours.
- 1
Forward your calls
Two-minute setup. Forward all calls or only when you’re busy / out of hours.
2 min setup - 2
We answer in your company name
Trained UK receptionists pick up using your script. Qualify, book, escalate.
UK-based team - 3
You get the work
Bookings dropped into your calendar. Messages and lead details by SMS + email instantly.
Instant delivery
What are missed calls costing you?
Every call that rings out is a job that may go to the next firm on the list. Put in rough numbers and see what it adds up to - it takes about 30 seconds.
Roughly how many go to voicemail, ring out, or come in after hours
Out of every 100 calls you do answer, how many become a job
Missed calls are costing you about
£4,648
a month. That is £55,770 a year.
- Missed calls
- 33 a month
- Lost jobs
- 21 a month
We answer 9 in 10 calls and you get back about £3,098 a month.
What our customers say
Real reviews from our public Trustpilot profile and customer case studies.
“Thank you for handling my calls whilst I am on site. … The ROI is absolutely worth it.”
Elliot Wood · Trustpilot, Oct 2025
“Pocket Receptionist has managed our inbound calls for nearly three years. During this time, they have always provided an excellent service, which we have been very happy with.”
Paul Cox · Trustpilot, Apr 2026
“The service is reliable, calls are answered promptly and professionally, and messages are delivered straight away. It gives me peace of mind knowing that no enquiry is missed, even when I’m busy with clients.”
Janet · Trustpilot, Oct 2025
Frequently asked questions
Where the platform and access method are supported, yes. Otherwise we can capture all required details for your team to confirm.
Yes. Receptionists follow your rules for amendments, cancellation windows, deposits, and when a manager needs to take over.
We can record the information your booking script requests. Your venue remains responsible for confirming what can safely be accommodated.
Yes. You define what is urgent, the questions to ask, the escalation contact, and the fallback message process.
Stop losing customers today.
7-day free trial. Cancel any time.
- UK-based receptionists
- GDPR-compliant
- 7-day free trial
- Cancel any time