Human Answered - Tech Enhanced.
Hospitality Call Answering For Every Booking Enquiry.
Restaurants, hotels, venues - we take bookings, allergy details, and special requests when your team is on the floor.
Trusted by 1,000+ UK SMEs · 4.4/5 on Trustpilot
- UK-based receptionists
- Answered during and after business hours
- GDPR-compliant
- 10+ years
What we hear from hospitality
Front-of-house can’t pick up during service
Booking enquiries lost to OpenTable / competitors
Late-evening calls go to voicemail every night
Bookings and guest enquiries handled while your team is busy
Restaurants, hotels, venues, and holiday businesses often receive calls when front-of-house staff are serving guests. We can handle booking enquiries, changes, cancellations, opening information, and the common questions included in your account instructions.
- New reservations
- Booking changes and cancellations
- Special requests and access information
- General guest enquiries
Use your existing booking process
Receptionists can work with a supported booking portal, shared calendar, or agreed message process. Where enabled, the caller leaves with a confirmed booking rather than waiting for someone to call back after service.
Separate bookings, maintenance, and urgent calls
The original Pocket Receptionist hospitality workflow successfully categorised calls by purpose and priority. Your account can similarly identify booking, general, maintenance, and urgent enquiries, then follow the transfer or message rules you set.
How it works
How our UK answering service works
Three steps. Set up within 24-48 hours. Calls answered during and after business hours.
- 1
Forward your calls
Two-minute setup. Forward all calls or only when you’re busy / out of hours.
2 min setup - 2
We answer in your company name
Trained UK receptionists pick up using your script. Qualify, book, escalate.
UK-based team - 3
You get the work
Bookings dropped into your calendar. Messages and lead details by SMS + email instantly.
Instant delivery
What are missed calls costing you?
Most UK SMEs are losing four-figure sums every month to calls they never see. Get an estimate in 30 seconds.
Calls you don’t answer (voicemail, after hours, on the job)
You’re losing approximately
£4,648
per month - £55,770 a year.
- ~ 33 missed calls / month
- ~ 21.1 jobs lost / month
- Recoverable at 90% answer rate: £3,098 / month
What our customers say
Real reviews from our public Trustpilot profile and customer case studies.
“Thank you for handling my calls whilst I am on site. … The ROI is absolutely worth it.”
Elliot Wood · Trustpilot, Oct 2025
“Pocket Receptionist has managed our inbound calls for nearly three years. During this time, they have always provided an excellent service, which we have been very happy with.”
Paul Cox · Trustpilot, Apr 2026
“The service is reliable, calls are answered promptly and professionally, and messages are delivered straight away. It gives me peace of mind knowing that no enquiry is missed, even when I’m busy with clients.”
Janet · Trustpilot, Oct 2025
Frequently asked questions
Where the platform and access method are supported, yes. Otherwise we can capture all required details for your team to confirm.
Yes. Receptionists follow your rules for amendments, cancellation windows, deposits, and when a manager needs to take over.
We can record the information your booking script requests. Your venue remains responsible for confirming what can safely be accommodated.
Yes. You define what is urgent, the questions to ask, the escalation contact, and the fallback message process.
The questions everyone asks
- Is this expensive?
- Per-call pricing - typically £85–£240/month for most SMEs, with month-to-month contracts and real-time spend visibility in the app. About 80% cheaper than hiring a part-time UK receptionist.
- Will receptionists sound like my business?
- Yes. A trained UK team answers using your script and tone.
- What if calls spike unexpectedly?
- Plans are month-to-month - step up to a higher tier when you’re busy, step down again when you’re not. The app shows your spend in real time, and you can adjust your forwarding rules whenever you need to.
- How fast can I be set up?
- Most customers go live within 24-48 hours. Forwarding rules are two-minute changes on every UK telco.
- Can you book directly into my calendar?
- Yes - Google, Outlook, Calendly, plus CRM bookings into Zoho, HubSpot, and Salesforce.
- What about confidentiality?
- Call data is encrypted in transit and at rest, with role-based access for the receptionist team. GDPR-aligned by default; UK-only storage.
Stop losing customers today.
7-day free trial. Cancel any time.
- UK-based receptionists
- GDPR-compliant
- 7-day free trial
- Cancel any time