Human Answered - Tech Enhanced.
Recruitment Call Answering For Candidates And Clients.
Candidate calls qualified to your script. Client briefs captured with the questions that actually matter for placement.
Trusted by 1,000+ UK SMEs · 4.4/5 on Trustpilot
- UK-based receptionists
- Answered during and after business hours
- GDPR-compliant
- 10+ years
What we hear from recruitment agencies
Consultants in interviews can’t pick up
Candidate drop-off after one missed connection
After-hours candidate calls go to competitors
Capture candidate and client calls while consultants are busy
Consultants cannot answer every call while interviewing, meeting clients, or working on live roles. We identify the caller, capture the reason for the call, and route or message the enquiry according to your desk and priority rules.
- Candidate registration enquiries
- Interview and availability calls
- Client vacancy enquiries
- Priority consultant transfers
Ask the qualification questions that matter
Your script can collect role type, location, availability, experience, salary expectations, or the information needed for a new client brief. Receptionists record rather than assess the answers, leaving recruitment decisions with your consultants.
Keep the caller experience consistent
Every caller receives a professional response in your agency’s name. Complete notes give the correct consultant context for follow-up and reduce the time lost returning calls without knowing what they concern.
How it works
How our UK answering service works
Three steps. Set up within 24-48 hours. Calls answered during and after business hours.
- 1
Forward your calls
Two-minute setup. Forward all calls or only when you’re busy / out of hours.
2 min setup - 2
We answer in your company name
Trained UK receptionists pick up using your script. Qualify, book, escalate.
UK-based team - 3
You get the work
Bookings dropped into your calendar. Messages and lead details by SMS + email instantly.
Instant delivery
What are missed calls costing you?
Most UK SMEs are losing four-figure sums every month to calls they never see. Get an estimate in 30 seconds.
Calls you don’t answer (voicemail, after hours, on the job)
You’re losing approximately
£11,375
per month - £136,500 a year.
- ~ 30 missed calls / month
- ~ 7.6 jobs lost / month
- Recoverable at 90% answer rate: £7,313 / month
What our customers say
Real reviews from our public Trustpilot profile and customer case studies.
“Thank you for handling my calls whilst I am on site. … The ROI is absolutely worth it.”
Elliot Wood · Trustpilot, Oct 2025
“Pocket Receptionist has managed our inbound calls for nearly three years. During this time, they have always provided an excellent service, which we have been very happy with.”
Paul Cox · Trustpilot, Apr 2026
“The service is reliable, calls are answered promptly and professionally, and messages are delivered straight away. It gives me peace of mind knowing that no enquiry is missed, even when I’m busy with clients.”
Janet · Trustpilot, Oct 2025
Frequently asked questions
We can collect the initial information and direct candidates to your approved registration process. Your consultants retain responsibility for assessment and representation.
Yes. Call flows can route by sector, office, consultant, vacancy, client, or another rule you define.
We can ask your approved questions and create a detailed message or CRM-ready record for the appropriate consultant.
Yes. Evening and weekend calls can be answered, qualified, and recorded for follow-up, with urgent calls escalated according to your instructions.
The questions everyone asks
- Is this expensive?
- Per-call pricing - typically £85–£240/month for most SMEs, with month-to-month contracts and real-time spend visibility in the app. About 80% cheaper than hiring a part-time UK receptionist.
- Will receptionists sound like my business?
- Yes. A trained UK team answers using your script and tone.
- What if calls spike unexpectedly?
- Plans are month-to-month - step up to a higher tier when you’re busy, step down again when you’re not. The app shows your spend in real time, and you can adjust your forwarding rules whenever you need to.
- How fast can I be set up?
- Most customers go live within 24-48 hours. Forwarding rules are two-minute changes on every UK telco.
- Can you book directly into my calendar?
- Yes - Google, Outlook, Calendly, plus CRM bookings into Zoho, HubSpot, and Salesforce.
- What about confidentiality?
- Call data is encrypted in transit and at rest, with role-based access for the receptionist team. GDPR-aligned by default; UK-only storage.
Stop losing customers today.
7-day free trial. Cancel any time.
- UK-based receptionists
- GDPR-compliant
- 7-day free trial
- Cancel any time