Human Answered - Tech Enhanced.
Recruitment Call Answering For Candidates And Clients.
Candidate calls qualified to your script. Client briefs captured with the questions that actually matter for placement.
Trusted by 1,000+ UK SMEs · 4.4/5 on Trustpilot
- UK-based receptionists
- Answered during and after business hours
- GDPR-compliant
- 10+ years
What we hear from recruitment agencies
Consultants in interviews can’t pick up
Candidate drop-off after one missed connection
After-hours candidate calls go to competitors
Capture candidate and client calls while consultants are busy
Consultants cannot answer every call while interviewing, meeting clients, or working on live roles. We identify the caller, capture the reason for the call, and route or message the enquiry according to your desk and priority rules.
- Candidate registration enquiries
- Interview and availability calls
- Client vacancy enquiries
- Priority consultant transfers
Ask the qualification questions that matter
Your script can collect role type, location, availability, experience, salary expectations, or the information needed for a new client brief. Receptionists record rather than assess the answers, leaving recruitment decisions with your consultants.
Keep the caller experience consistent
Every caller receives a professional response in your agency’s name. Complete notes give the correct consultant context for follow-up and reduce the time lost returning calls without knowing what they concern.
How it works
How our UK answering service works
Three steps. Set up within 24-48 hours. Calls answered during and after business hours.
- 1
Forward your calls
Two-minute setup. Forward all calls or only when you’re busy / out of hours.
2 min setup - 2
We answer in your company name
Trained UK receptionists pick up using your script. Qualify, book, escalate.
UK-based team - 3
You get the work
Bookings dropped into your calendar. Messages and lead details by SMS + email instantly.
Instant delivery
What are missed calls costing you?
Every call that rings out is a job that may go to the next firm on the list. Put in rough numbers and see what it adds up to - it takes about 30 seconds.
Roughly how many go to voicemail, ring out, or come in after hours
Out of every 100 calls you do answer, how many become a job
Missed calls are costing you about
£11,375
a month. That is £136,500 a year.
- Missed calls
- 30 a month
- Lost jobs
- 8 a month
We answer 9 in 10 calls and you get back about £7,313 a month.
What our customers say
Real reviews from our public Trustpilot profile and customer case studies.
“Thank you for handling my calls whilst I am on site. … The ROI is absolutely worth it.”
Elliot Wood · Trustpilot, Oct 2025
“Pocket Receptionist has managed our inbound calls for nearly three years. During this time, they have always provided an excellent service, which we have been very happy with.”
Paul Cox · Trustpilot, Apr 2026
“The service is reliable, calls are answered promptly and professionally, and messages are delivered straight away. It gives me peace of mind knowing that no enquiry is missed, even when I’m busy with clients.”
Janet · Trustpilot, Oct 2025
Frequently asked questions
We can collect the initial information and direct candidates to your approved registration process. Your consultants retain responsibility for assessment and representation.
Yes. Call flows can route by sector, office, consultant, vacancy, client, or another rule you define.
We can ask your approved questions and create a detailed message or CRM-ready record for the appropriate consultant.
Yes. Evening and weekend calls can be answered, qualified, and recorded for follow-up, with urgent calls escalated according to your instructions.
Stop losing customers today.
7-day free trial. Cancel any time.
- UK-based receptionists
- GDPR-compliant
- 7-day free trial
- Cancel any time