Human Answered - Tech Enhanced.
Technical And SaaS Call Answering Without The Headcount.
L1 support triage, sales-call qualification, and out-of-hours escalation - handled by a UK team trained on your product.
Trusted by 1,000+ UK SMEs · 4.4/5 on Trustpilot
- UK-based receptionists
- Answered during and after business hours
- GDPR-compliant
- 10+ years
What we hear from tech & saas
Engineering pulled into support calls daily
Sales calls go to voicemail when AEs are in demos
Enterprise prospects expect 24/7 phone cover
A human first line for sales and support calls
Pocket Receptionist can separate new sales enquiries from existing customer support calls, collect the details your teams require, and apply the routing or escalation process documented for your account.
- Sales enquiry qualification
- First-line support intake
- Customer and account details
- Out-of-hours escalation
Structured support intake using your knowledge
Receptionists can follow approved questions, scripts, and basic knowledge responses. They record symptoms, impact, product area, and contact information without pretending to be engineers or making technical decisions outside the instructions provided.
Protect engineering and sales focus
Routine calls and incomplete enquiries no longer interrupt specialists throughout the day. Qualified sales calls can reach the right person, while support requests arrive with enough context for your team to prioritise them.
How it works
How our UK answering service works
Three steps. Set up within 24-48 hours. Calls answered during and after business hours.
- 1
Forward your calls
Two-minute setup. Forward all calls or only when you’re busy / out of hours.
2 min setup - 2
We answer in your company name
Trained UK receptionists pick up using your script. Qualify, book, escalate.
UK-based team - 3
You get the work
Bookings dropped into your calendar. Messages and lead details by SMS + email instantly.
Instant delivery
What are missed calls costing you?
Every call that rings out is a job that may go to the next firm on the list. Put in rough numbers and see what it adds up to - it takes about 30 seconds.
Roughly how many go to voicemail, ring out, or come in after hours
Out of every 100 calls you do answer, how many become a job
Missed calls are costing you about
£12,870
a month. That is £154,440 a year.
- Missed calls
- 20 a month
- Lost jobs
- 6 a month
We answer 9 in 10 calls and you get back about £5,720 a month.
What our customers say
Real reviews from our public Trustpilot profile and customer case studies.
“Thank you for handling my calls whilst I am on site. … The ROI is absolutely worth it.”
Elliot Wood · Trustpilot, Oct 2025
“Pocket Receptionist has managed our inbound calls for nearly three years. During this time, they have always provided an excellent service, which we have been very happy with.”
Paul Cox · Trustpilot, Apr 2026
“The service is reliable, calls are answered promptly and professionally, and messages are delivered straight away. It gives me peace of mind knowing that no enquiry is missed, even when I’m busy with clients.”
Janet · Trustpilot, Oct 2025
Frequently asked questions
They can provide approved first-line information and collect structured support details. Troubleshooting and technical decisions remain with your support or engineering team.
We follow the impact questions and escalation criteria you define, including on-call contacts and fallback instructions.
Yes. Receptionists can ask about company size, use case, timing, existing systems, and the other qualification points in your script.
We support a range of connected systems and can deliver structured call information through the agreed integration or notification process.
Stop losing customers today.
7-day free trial. Cancel any time.
- UK-based receptionists
- GDPR-compliant
- 7-day free trial
- Cancel any time