What we can do for you...
Here are some of the things we can do on your behalf:
- Capture more clients
- We can book appointments for you
- Take payments and help with bookings
- Filter calls based on set questions
Employing staff can be expensive and you can really feel the pressure during busy periods or if your staff are off. Take the cost and the headache away so you can focus on what matters.
Once a call is answered on your behalf, our receptionists will email this through to your team. If you want, we can even transfer specific types of calls directly to you or one of your team members.
If you prefer, you can call us on 0800 009 6555.
Jon at StudioFit, Aberdeen
Jon runs StudioFit, who offer boutique fitness style classes in Aberdeen. In the early days of developing the business, Jon set-up a web-based booking system with a view of his customers solely booking classes via the website and social media.
After investing heavily in its digital infrastructure, Jon quickly realised that his customers were not adopting this strategy. StudioFit’s customers had lots of questions about the classes and needed assistance with making bookings – this resulted in Jon and his team being inundated with enquiries and missed calls, which posed an immediate problem.
Jon found himself spending most of his time dealing with missed calls and he was spending considerably less time concentrating on connecting with his target audience and taking classes. After some considered research, Jon found Pocket Receptionist.
Why Jon’ Loves Pocket Receptionist:
- Jon’s Account Manager took their time to discuss his pain points and what was important to him and his customers, so that Pocket Receptionist could provide the best customer service experience
- After his onboarding call, Pocket Receptionist started handling his inbound calls, bookings, and payments the very same day; immediately alleviating the pressure he was under
- Jon had peace of mind that every call was being dealt with and quickly saw all the orders coming through the website without having to pick up a single call
- While Pocket Receptionist worked with Jon, he was able to develop the online aspect of his business even further. With his calls taken care of, StudioFit ran a Groupon deal that saw them yield 2000 day passes and the traffic was directed to the phoneline
In his own words...
"I identified that this stream of inbound calls were quickly converting in to paying members and for the minimal cost at getting them introduced and booked in by someone, that as far as the customer is concerned is a member of the StudioFit team, the member stayed."
Why Pocket Receptionist is the right choice
We have the experience and knowledge of your specific industry
Capture more clients in the evening and weekends
Frequently question responses
We can respond to 90% of repetitive calls on your behalf
Easy App management
Call, reply, block, or listen to every call we take for you
See what our customers have to say about us
Always very helpful and eager to help. My experience with Pocket receptionist has been Great. Highly recommend it.
Everyone on the team is so lovely and efficient. Highly recommend them to any business that is looking for a switchboard.