Human Answered - Tech Enhanced.
Wellness And Beauty Call Answering That Books Appointments.
Salons, clinics, spas - we book, reschedule, and confirm into your booking system while you’re with clients.
Trusted by 1,000+ UK SMEs · 4.4/5 on Trustpilot
- UK-based receptionists
- Answered during and after business hours
- GDPR-compliant
- 10+ years
What we hear from wellness & beauty
Therapist with a client can’t answer the phone
Saturday call volume overwhelms reception
No-shows from missed reminder calls
Book clients while practitioners are in appointments
Salons, clinics, spas, fitness studios, and independent practitioners cannot interrupt a treatment or class to answer every call. We can answer in your business name, explain approved service information, and book into your supported diary or booking system.
- New appointment bookings
- Reschedules and cancellations
- Service and availability questions
- Deposits and payment workflows
Help callers who need a human before booking
The original StudioFit experience showed that not every customer will complete an online booking without asking questions first. A receptionist can guide the caller using your approved information, capture what they need, and help move the enquiry toward a suitable booking.
Handle peaks from promotions and busy Saturdays
Marketing campaigns, seasonal demand, and weekend bookings can create more calls than an in-house desk can answer. Overflow coverage gives each prospective client a professional response without pulling practitioners away from paying appointments.
How it works
How our UK answering service works
Three steps. Set up within 24-48 hours. Calls answered during and after business hours.
- 1
Forward your calls
Two-minute setup. Forward all calls or only when you’re busy / out of hours.
2 min setup - 2
We answer in your company name
Trained UK receptionists pick up using your script. Qualify, book, escalate.
UK-based team - 3
You get the work
Bookings dropped into your calendar. Messages and lead details by SMS + email instantly.
Instant delivery
What are missed calls costing you?
Most UK SMEs are losing four-figure sums every month to calls they never see. Get an estimate in 30 seconds.
Calls you don’t answer (voicemail, after hours, on the job)
You’re losing approximately
£2,470
per month - £29,640 a year.
- ~ 35 missed calls / month
- ~ 26.0 jobs lost / month
- Recoverable at 90% answer rate: £1,698 / month
What our customers say
Real reviews from our public Trustpilot profile and customer case studies.
“The service is reliable, calls are answered promptly and professionally, and messages are delivered straight away. It gives me peace of mind knowing that no enquiry is missed, even when I’m busy with clients.”
Janet · Trustpilot, Oct 2025
“The service is reliable, calls are answered promptly and professionally, and messages are delivered straight away. It gives me peace of mind knowing that no enquiry is missed, even when I’m busy with clients.”
Janet · Trustpilot, Oct 2025
“Thank you for handling my calls whilst I am on site. … The ROI is absolutely worth it.”
Elliot Wood · Trustpilot, Oct 2025
Frequently asked questions
We can use supported booking systems and shared calendars, following your services, durations, staff availability, and booking rules.
Where the agreed secure payment workflow supports it, receptionists can help collect deposits or direct callers through the approved payment process.
Receptionists can provide the factual information and approved questions you supply. Suitability assessments and professional recommendations remain with your qualified practitioners.
Yes. Overflow routing can send us calls only when your team is busy or does not answer, or you can schedule broader coverage.
The questions everyone asks
- Is this expensive?
- Per-call pricing - typically £85–£240/month for most SMEs, with month-to-month contracts and real-time spend visibility in the app. About 80% cheaper than hiring a part-time UK receptionist.
- Will receptionists sound like my business?
- Yes. A trained UK team answers using your script and tone.
- What if calls spike unexpectedly?
- Plans are month-to-month - step up to a higher tier when you’re busy, step down again when you’re not. The app shows your spend in real time, and you can adjust your forwarding rules whenever you need to.
- How fast can I be set up?
- Most customers go live within 24-48 hours. Forwarding rules are two-minute changes on every UK telco.
- Can you book directly into my calendar?
- Yes - Google, Outlook, Calendly, plus CRM bookings into Zoho, HubSpot, and Salesforce.
- What about confidentiality?
- Call data is encrypted in transit and at rest, with role-based access for the receptionist team. GDPR-aligned by default; UK-only storage.
Stop losing customers today.
7-day free trial. Cancel any time.
- UK-based receptionists
- GDPR-compliant
- 7-day free trial
- Cancel any time