Human Answered - Tech Enhanced.
Call Answering For Estate Agents That Captures Every Viewing.
We capture vendor and applicant calls, qualify intent, and book viewings into your diary - even out of office hours.
Answered by Pocket ReceptionistTrusted by 1,000+ UK SMEs · 4.4/5 on Trustpilot
- UK-based receptionists
- Answered during and after business hours
- GDPR-compliant
- 10+ years
What we hear from estate agents
Saturday viewings - limited team availability
Vendor enquiries lost to inbox queues
Out-of-hours applicants go elsewhere
Capture vendor, landlord, applicant, and tenant calls
Receptionists answer in your agency’s name, identify why the person is calling, and gather the information your team needs. New valuation and viewing enquiries can be prioritised while routine messages reach the correct branch or property manager.
- Viewing requests
- Valuation enquiries
- Landlord and vendor calls
- Tenant maintenance messages
Book viewings while interest is high
Where your diary or booking process allows it, we can offer available appointments and record the viewing details during the first call. This reduces callback delays and gives applicants a clear next step.
Cover busy Saturdays and out-of-hours enquiries
Use overflow or scheduled cover when branches are busy, negotiators are conducting viewings, or the office is closed. Urgent property calls follow your escalation rules and other enquiries become complete, actionable messages.
How it works
How our UK answering service works
Three steps. Set up within 24-48 hours. Calls answered during and after business hours.
- 1
Forward your calls
Two-minute setup. Forward all calls or only when you’re busy / out of hours.
2 min setup - 2
We answer in your company name
Trained UK receptionists pick up using your script. Qualify, book, escalate.
UK-based team - 3
You get the work
Bookings dropped into your calendar. Messages and lead details by SMS + email instantly.
Instant delivery
What are missed calls costing you?
Every call that rings out is a job that may go to the next firm on the list. Put in rough numbers and see what it adds up to - it takes about 30 seconds.
Roughly how many go to voicemail, ring out, or come in after hours
Out of every 100 calls you do answer, how many become a job
Missed calls are costing you about
£6,435
a month. That is £77,220 a year.
- Missed calls
- 24 a month
- Lost jobs
- 7 a month
We answer 9 in 10 calls and you get back about £3,510 a month.
Results from businesses like yours
See how Pocket Receptionist supports customers in this industry.
95% increase in valuation enquiries
Lindsey Archibald Estate Agents
High call volumes were putting new business opportunities at risk for this busy independent Glasgow estate agency. Pocket Receptionist now ensures every enquiry is answered consistently and professionally, helping the agency grow while keeping costs under control.
Read the case studyWhat our customers say
Real reviews from our public Trustpilot profile and customer case studies.
24% increase in new customer enquiries
“We’ve been able to respond to enquiries more quickly, improve customer satisfaction, and ensure no opportunities are missed.”
Lindsey Archibald, Founder - Lindsey Archibald Estate Agents · Customer case study, 2026
24% increase in new customer enquiries
“We’ve been able to respond to enquiries more quickly, improve customer satisfaction, and ensure no opportunities are missed.”
Lindsey Archibald, Founder - Lindsey Archibald Estate Agents · Customer case study, 2026
“Thank you for handling my calls whilst I am on site. … The ROI is absolutely worth it.”
Elliot Wood · Trustpilot, Oct 2025
Frequently asked questions
Every call is answered by our live receptionists who understand the property sector and are capable of qualifying buyers, handling enquiries, and escalating urgent matters immediately. Our answering service for real estate is on hand 24/7, so there are no automated menus and transfers to voicemail.
You pay per call handled by our Pocket Receptionists so you know exactly what you are paying for. With Pocket Receptionist, your real estate agent virtual assistant will deal with your calls, no matter how many you receive a day, and provide you with clarity and predictability.
Your real estate virtual assistant gathers all of the essential information you need to contact them back with. All the relevant information will be collected by your virtual assistant, such as the caller's name, property interest, budget, timeline, whether they're buying or selling, and any specific requirements. We also use technology to collect the logging details, flagging priorities, and structured information. Our Pocket Receptionist gathers all of the data and enters it into the system, where our devices ensure nothing slips through.
Through the Pocket Receptionist app, you'll see call summaries and next steps instantly. We can also deliver via email, SMS, or direct integration with your CRM - Reapit, Rex, and Street.co.uk - so information reaches your team in the system you're already using. You choose how and where you want to be notified with your answering service for real estate.
Our receptionists are equipped to: - Qualify and capture buyer/seller enquiries - Understand what they're looking for and why - Schedule property viewings - Coordinate diaries and confirm appointments - Filter spam and time-wasters - Your team only hears from genuine prospects - Take detailed messages - If you're unavailable, callers know they've been heard, and their details are safe with us - Manage after-hours calls - Evenings, weekends, bank holidays - your business is always covered - Integrate with your tools - Connect directly to Reapit, Rex, and Street.co.uk so information flows seamlessly
24 hours a day, 7 days a week, 365 days a year. Property doesn't work office hours, and neither do we. Weekend enquiry? Evening viewing request? Bank holiday follow-up? Your real estate agent virtual assistant is all answered and logged.
Yes, our answering service for real estate operates under the UK GDPR and follows ICO guidance on data handling. This includes all client information such as names, numbers, addresses, property details, and financial information - which is encrypted and handled with the professionalism your sector demands.
Stop losing customers today.
7-day free trial. Cancel any time.
- UK-based receptionists
- GDPR-compliant
- 7-day free trial
- Cancel any time