Human Answered - Tech Enhanced.
Call Answering For Estate Agents That Captures Every Viewing.
We capture vendor and applicant calls, qualify intent, and book viewings into your diary - even out of office hours.
Answered by Pocket ReceptionistTrusted by 1,000+ UK SMEs · 4.4/5 on Trustpilot
- UK-based receptionists
- Answered during and after business hours
- GDPR-compliant
- 10+ years
What we hear from estate agents
Saturday viewings - limited team availability
Vendor enquiries lost to inbox queues
Out-of-hours applicants go elsewhere
Capture vendor, landlord, applicant, and tenant calls
Receptionists answer in your agency’s name, identify why the person is calling, and gather the information your team needs. New valuation and viewing enquiries can be prioritised while routine messages reach the correct branch or property manager.
- Viewing requests
- Valuation enquiries
- Landlord and vendor calls
- Tenant maintenance messages
Book viewings while interest is high
Where your diary or booking process allows it, we can offer available appointments and record the viewing details during the first call. This reduces callback delays and gives applicants a clear next step.
Cover busy Saturdays and out-of-hours enquiries
Use overflow or scheduled cover when branches are busy, negotiators are conducting viewings, or the office is closed. Urgent property calls follow your escalation rules and other enquiries become complete, actionable messages.
How it works
How our UK answering service works
Three steps. Set up within 24-48 hours. Calls answered during and after business hours.
- 1
Forward your calls
Two-minute setup. Forward all calls or only when you’re busy / out of hours.
2 min setup - 2
We answer in your company name
Trained UK receptionists pick up using your script. Qualify, book, escalate.
UK-based team - 3
You get the work
Bookings dropped into your calendar. Messages and lead details by SMS + email instantly.
Instant delivery
What are missed calls costing you?
Most UK SMEs are losing four-figure sums every month to calls they never see. Get an estimate in 30 seconds.
Calls you don’t answer (voicemail, after hours, on the job)
You’re losing approximately
£6,435
per month - £77,220 a year.
- ~ 24 missed calls / month
- ~ 7.2 jobs lost / month
- Recoverable at 90% answer rate: £3,510 / month
Results from businesses like yours
See how Pocket Receptionist supports customers in this industry.
95% increase in valuation enquiries
Lindsey Archibald Estate Agents
High call volumes were putting new business opportunities at risk for this busy independent Glasgow estate agency. Pocket Receptionist now ensures every enquiry is answered consistently and professionally, helping the agency grow while keeping costs under control.
Read the case studyWhat our customers say
Real reviews from our public Trustpilot profile and customer case studies.
24% increase in new customer enquiries
“We’ve been able to respond to enquiries more quickly, improve customer satisfaction, and ensure no opportunities are missed.”
Lindsey Archibald, Founder - Lindsey Archibald Estate Agents · Customer case study, 2026
24% increase in new customer enquiries
“We’ve been able to respond to enquiries more quickly, improve customer satisfaction, and ensure no opportunities are missed.”
Lindsey Archibald, Founder - Lindsey Archibald Estate Agents · Customer case study, 2026
“Thank you for handling my calls whilst I am on site. … The ROI is absolutely worth it.”
Elliot Wood · Trustpilot, Oct 2025
Frequently asked questions
Yes, when we have access to your approved availability or booking process. We can also capture a complete viewing request for your team to confirm.
Yes. Your call flow can identify the department, property, caller type, and reason for calling before routing or sending the message.
You define the questions, urgency criteria, and escalation contacts. Receptionists follow that process without making technical or safety decisions themselves.
Yes. You control when calls divert, including overflow, evenings, weekends, and planned staff absences.
The questions everyone asks
- Is this expensive?
- Per-call pricing - typically £85–£240/month for most SMEs, with month-to-month contracts and real-time spend visibility in the app. About 80% cheaper than hiring a part-time UK receptionist.
- Will receptionists sound like my business?
- Yes. A trained UK team answers using your script and tone.
- What if calls spike unexpectedly?
- Plans are month-to-month - step up to a higher tier when you’re busy, step down again when you’re not. The app shows your spend in real time, and you can adjust your forwarding rules whenever you need to.
- How fast can I be set up?
- Most customers go live within 24-48 hours. Forwarding rules are two-minute changes on every UK telco.
- Can you book directly into my calendar?
- Yes - Google, Outlook, Calendly, plus CRM bookings into Zoho, HubSpot, and Salesforce.
- What about confidentiality?
- Call data is encrypted in transit and at rest, with role-based access for the receptionist team. GDPR-aligned by default; UK-only storage.
Stop losing customers today.
7-day free trial. Cancel any time.
- UK-based receptionists
- GDPR-compliant
- 7-day free trial
- Cancel any time