How Lindsey Archibald Estate Agents Increased New Enquiries by 24% While Ensuring No Opportunity Was Missed

As a busy independent estate agency, Lindsey Archibald Estate Agents were often overwhelmed by the volume of incoming calls. High call volumes created challenges in managing enquiries effectively and increased the risk of missed opportunities, and the business needed reassurance that clients were receiving a professional experience.

Pocket Receptionist handled incoming calls on behalf of the agency, making sure enquiries were answered professionally and consistently, with the flexibility to adapt call handling as the agency's needs changed while keeping costs under control.

The results: 495 enquiries handled in January and February 2026 alone, a 24% increase in new customer enquiries, and a 95% increase in valuation enquiries.

"We've been able to respond to enquiries more quickly, improve customer satisfaction, and ensure no opportunities are missed." - Lindsey Archibald, Founder