Outsourced call centre
An Outsourced Call Centre Built For Small Business.
Call centre coverage without call centre contracts. UK receptionists, per-call pricing, and setup in days, sized for SMEs rather than enterprises.
Trusted by 1,000+ UK SMEs · 4.4/5 on Trustpilot
- UK-based receptionists
- Answered during and after business hours
- GDPR-compliant
- 10+ years
No seats, no minimums
Pay for answered calls, not agent hours. Scale from 30 calls a month to hundreds without renegotiating a contract.
UK-based, brand-trained
Your account carries your script, FAQs, and escalation rules. Receptionists sound like your team because they work to your playbook.
Every call logged and auditable
Transcripts, outcomes, and caller details in the app and your CRM. You can see exactly what was said and what happened next.
Days to launch, not months
Call centre procurement takes quarters. We take your call handling live within 24-48 hours.
What we do
Traditional outsourced call centres want seat licences, minimum volumes, and long contracts. Pocket Receptionist gives growing businesses the same coverage a call centre provides, answering, qualifying, booking, transferring, and message-taking, on month-to-month terms and per-call pricing. Your callers speak to trained UK receptionists using your script, and every interaction is logged, transcribed, and pushed to your systems.
See how it works or the pricing.
A flexible alternative to a traditional call centre
Get trained people, documented call flows, reporting, and connected workflows without buying seats or managing another team. The service scales with answered-call demand rather than a fixed staffing model.
What our team can handle
We can cover first-line enquiries, message-taking, lead qualification, appointment scheduling, call transfers, and agreed outbound follow-ups. Each action follows the process set for your account.
- Customer enquiry handling
- Lead capture and qualification
- Bookings and transfers
- Call outcomes and reporting
Designed for growing UK businesses
This service suits organisations that need broader call coverage but do not want the cost, contracts, and management burden of building an internal contact centre.
How it works
How our UK answering service works
Three steps. Set up within 24-48 hours. Calls answered during and after business hours.
- 1
Forward your calls
Two-minute setup. Forward all calls or only when you’re busy / out of hours.
2 min setup - 2
We answer in your company name
Trained UK receptionists pick up using your script. Qualify, book, escalate.
UK-based team - 3
You get the work
Bookings dropped into your calendar. Messages and lead details by SMS + email instantly.
Instant delivery
The questions everyone asks
- Is this expensive?
- Per-call pricing - typically £85–£240/month for most SMEs, with month-to-month contracts and real-time spend visibility in the app. About 80% cheaper than hiring a part-time UK receptionist.
- Will receptionists sound like my business?
- Yes. A trained UK team answers using your script and tone.
- What if calls spike unexpectedly?
- Plans are month-to-month - step up to a higher tier when you’re busy, step down again when you’re not. The app shows your spend in real time, and you can adjust your forwarding rules whenever you need to.
- How fast can I be set up?
- Most customers go live within 24-48 hours. Forwarding rules are two-minute changes on every UK telco.
- Can you book directly into my calendar?
- Yes - Google, Outlook, Calendly, plus CRM bookings into Zoho, HubSpot, and Salesforce.
- What about confidentiality?
- Call data is encrypted in transit and at rest, with role-based access for the receptionist team. GDPR-aligned by default; UK-only storage.
Frequently asked
Traditional call centres sell labour by the hour or the seat and suit high, predictable volumes. We sell answered calls on a platform built for small business: per-call pricing, month-to-month terms, UK receptionists, and integrations with your calendar and CRM. Read our take on why a platform beats labour-only outsourcing on the BPO page.
Yes. Confirmations, follow-ups, and call-backs can be made on your behalf as part of your call flow.
Plans run from 30 to 300+ calls per month, and the team flexes with seasonal spikes. If you are doing thousands of calls a month, talk to sales about a custom plan.
Our receptionist team is UK-based and answers during extended business hours, with cover in place so your line is answered day and night.
Stop losing customers today.
7-day free trial. Cancel any time.
- UK-based receptionists
- GDPR-compliant
- 7-day free trial
- Cancel any time