Outsourced call centre
An Outsourced Call Centre Built For Small Business.
Call centre coverage without call centre contracts. UK receptionists, per-call pricing, and setup in days, sized for SMEs rather than enterprises.
Trusted by 1,000+ UK SMEs · 4.4/5 on Trustpilot
- UK-based receptionists
- Answered during and after business hours
- GDPR-compliant
- 10+ years
No seats, no minimums
Pay for answered calls, not agent hours. Scale from 30 calls a month to hundreds without renegotiating a contract.
UK-based, brand-trained
Your account carries your script, FAQs, and escalation rules. Receptionists sound like your team because they work to your playbook.
Every call logged and auditable
Transcripts, outcomes, and caller details in the app and your CRM. You can see exactly what was said and what happened next.
Days to launch, not months
Call centre procurement takes quarters. We take your call handling live within 24-48 hours.
What we do
Traditional outsourced call centres want seat licences, minimum volumes, and long contracts. Pocket Receptionist gives growing businesses the same coverage a call centre provides, answering, qualifying, booking, transferring, and message-taking, on month-to-month terms and per-call pricing. Your callers speak to trained UK receptionists using your script, and every interaction is logged, transcribed, and pushed to your systems.
See how it works or the pricing.
A flexible alternative to a traditional call centre
Get trained people, documented call flows, reporting, and connected workflows without buying seats or managing another team. The service scales with answered-call demand rather than a fixed staffing model.
What our team can handle
We can cover first-line enquiries, message-taking, lead qualification, appointment scheduling, call transfers, and agreed outbound follow-ups. Each action follows the process set for your account.
- Customer enquiry handling
- Lead capture and qualification
- Bookings and transfers
- Call outcomes and reporting
Designed for growing UK businesses
This service suits organisations that need broader call coverage but do not want the cost, contracts, and management burden of building an internal contact centre.
How it works
How our UK answering service works
Three steps. Set up within 24-48 hours. Calls answered during and after business hours.
- 1
Forward your calls
Two-minute setup. Forward all calls or only when you’re busy / out of hours.
2 min setup - 2
We answer in your company name
Trained UK receptionists pick up using your script. Qualify, book, escalate.
UK-based team - 3
You get the work
Bookings dropped into your calendar. Messages and lead details by SMS + email instantly.
Instant delivery
Frequently asked questions
All of our customer service agents are office-based right here in the UK. They are audited daily to ensure an amazing level of service. All of our staff hold certificates in Data Protection and go through an external training process to ensure they comply with the principles of the UK’s Data Protection Act and the EU’s General Data Protection Regulation (GDPR). In addition to this, all our receptionists complete a thorough training schedule to ensure they are skilled in call etiquette and data compliance.
Our packages start from £75 a month, although we offer a range of plans to cater to all business sizes. All of our customer service packages include all features, allowing you to outsource customer support and general admin tasks. For more information about our plans, please visit our pricing page.
From 30 to 300 calls a month, we work with businesses of all sizes. From small businesses looking to outsource their overflow customer service calls to businesses in need of their own outsourced call centre, Pocket Receptionist is able to cater to your phone answering needs.
Whether you’re a sole trader or a global business, outsourcing your customer service offers a wide range of benefits, helping you deliver a better experience while streamlining operations. Reduced staffing costs: Don’t worry about recruiting, training and managing an in-house team. Pocket Receptionist gives you a team of trained phone operators and customer service agents that act as an extension of your team. Improved customer satisfaction: You’ll have a team of trained professionals on standby to answer your inbound calls. We aim to handle your customers’ queries quickly, accurately and in a single interaction while also integrating with existing systems to reduce friction. Increased flexibility: You can scale our customer support up or down depending on demand. This is perfect if your business has seasonal spikes or if you need a helping hand outside of working hours. More time to scale your business: By removing the distraction of constant calls and admin tasks, your team can spend more time on the tasks that matter.
Stop losing customers today.
7-day free trial. Cancel any time.
- UK-based receptionists
- GDPR-compliant
- 7-day free trial
- Cancel any time