How Summit Law LLP Increased New Enquiries by 15% While Ensuring Every Call Was Answered

Summit Law LLP were finding it increasingly difficult to answer every incoming call consistently. During busy periods, enquiries could go unanswered, creating a risk of missed opportunities and making it harder to deliver the high level of service they wanted for both existing and prospective clients. The team were also regularly interrupted by incoming calls, taking focus away from fee-earning work.

Summit Law needed a provider that would listen to their needs and get them set up quickly. Pocket Receptionist implemented a structured call flow that captures every enquiry, and the firm were set up swiftly with the ability to make changes very quickly.

The results: a 29% increase in calls handled year-on-year, a 15% increase in new enquiries year-on-year, and 42% of all calls coming from prospective new clients.