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How Will Your Receptionists Know How To Answer Our Calls?
A 30-minute onboarding call captures your script, qualifying questions, and escalation rules. We never go live until you’ve approved the script.
During onboarding we walk through how you want calls answered: greeting, qualifying questions, what gets booked vs escalated, what gets ignored, and where to send urgent calls. We write the first version of your script with you, you sign it off, and our receptionists are trained against it before the line goes live. You can update the script any time - most customers refine it monthly in the first quarter.