Repair & Maintenance Companies
Answering Service
Providing a first class, friendly and professional service ensures that your customers keep coming back time and time again.
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What we can do for you...
Here are some of the things we can do on your behalf:
- Cut overheads
- Provide amazing customer service
- Free up your current staff
- Never miss a call
Use your time more efficiently and free yourself from being tied to the phone by using a trusted, 5-star rated call answering service.
Once a call is answered on your behalf, our receptonists will email this through to your team. If you want, we can even transfer specific types of calls directly to you or one of your team members.
If you prefer, you can call us on 0800 009 6555.
Case Study
James at Bergin’s Flooring, Lowestoft
James is a carpet, vinyl, and LVT flooring specialist who supplies and fits for his local and surrounding areas. He has been in the industry for almost 19 years and has always struggled with handling his inbound calls efficiently.
He missed a lot of calls whilst on jobs, losing business to competitors. He would often be in situations where he was unable to accurately take down quote request details from a caller whilst working on a job and had no organised system when it came to prioritising callbacks, quotes, and follow-ups.
Why James’ Loves Pocket Receptionist:
- More free time to increase workload by an additional 3-5 jobs per week, instantly increasing revenue!
- Regular positive feedback and reviews from customers about how quick he is to respond to quote requests
- Peace of mind that customers can always reach someone who can assist them
- He loves that all the information gathered during calls is in one easy-to-read email, especially for quote requests – he can work out a price before he even speaks to the customer!
In his own words…
“I recently took a week’s holiday and decided to divert all of my calls to Pocket, rather than just the ones I can’t answer myself. Every single enquiry was dealt with, my customers’ expectations were managed, and almost all of my customers waited until I was back before getting the work done.”
Why Pocket Receptionist is the right choice
Knowledgeable Teams
We have the experience and knowledge of your specific industry
24/7 Service
Capture more clients on weekends and evenings with 24/7 service.
Frequently question responses
We can respond to 90% of repetitive calls on your behalf
Easy App management
Call, reply, block, or listen to every call we take for you
See what our customers have to say about us
We’ve used PR for more than a year now and have found the service excellent – the friendly and flexible team have always answered and fielded our calls professionally and promptly. They took the time to understand how our business works and obtain all the necessary information so they could handle our calls. Their technical team also went above and beyond to make their system work with our phone system. Recommended!
10/10 for everything. Cannot fault the service they offer and they are the backbone to the success of my business. Professional service with a tailored package that works great for me. Prices are very competitive and the service is unbeatable.
Call us about handing your calls
Get in touch with our call handling service team today and let us answer your calls.
You can also call 0800 009 6555 or email info@pocketreceptionist.co.uk
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