24/7 call answering
24/7 Call Answering. Nights, Weekends, And Bank Holidays.
Your business is closed. Your phone is not. Calls are answered by a real person around the clock, so the 2am emergency and the Sunday enquiry both reach a human.
Trusted by 1,000+ UK SMEs · 4.4/5 on Trustpilot
- UK-based receptionists
- Answered during and after business hours
- GDPR-compliant
- 10+ years
A human at every hour
Around the clock, 365 days a year, including weekends and bank holidays. No voicemail, no dead air.
Urgent calls escalated
Set escalation rules for genuine emergencies and we transfer or alert your on-call person. Everything else becomes a tidy morning summary.
Capture out-of-hours demand
A large share of enquiries happen outside business hours. Answering them first is how you win them.
One provider, one script
The same account, script, and app cover daytime and overnight. No juggling a separate out-of-hours service.
What we do
Missed calls do not keep office hours. Emergencies, night-shift customers, and weekend browsers all ring when your team is off the clock, and most will not leave a voicemail. With 24/7 call answering from Pocket Receptionist, every call is answered by a real person whatever the hour: messages taken, urgent calls escalated to your on-call contact, and bookings captured while your competitors sleep.
See how it works or the pricing.
Round-the-clock cover with clear instructions
Your account defines what should happen during the day, overnight, at weekends, and on bank holidays. Receptionists see the right instructions for the time of the call and respond accordingly.
Separate urgent calls from routine enquiries
You decide what counts as urgent, who is on call, and how escalation should work. Routine calls are captured cleanly while priority callers can be transferred or escalated using your agreed process.
- Emergency triage rules
- On-call escalation
- Overnight message capture
- Weekend and holiday answering
Useful for any business whose customers call after hours
Trades, property teams, healthcare providers, professional services, and online businesses use 24/7 answering to stay reachable when their office is closed.
How it works
How our UK answering service works
Three steps. Set up within 24-48 hours. Calls answered during and after business hours.
- 1
Forward your calls
Two-minute setup. Forward all calls or only when you’re busy / out of hours.
2 min setup - 2
We answer in your company name
Trained UK receptionists pick up using your script. Qualify, book, escalate.
UK-based team - 3
You get the work
Bookings dropped into your calendar. Messages and lead details by SMS + email instantly.
Instant delivery
The questions everyone asks
- Is this expensive?
- Per-call pricing - typically £85–£240/month for most SMEs, with month-to-month contracts and real-time spend visibility in the app. About 80% cheaper than hiring a part-time UK receptionist.
- Will receptionists sound like my business?
- Yes. A trained UK team answers using your script and tone.
- What if calls spike unexpectedly?
- Plans are month-to-month - step up to a higher tier when you’re busy, step down again when you’re not. The app shows your spend in real time, and you can adjust your forwarding rules whenever you need to.
- How fast can I be set up?
- Most customers go live within 24-48 hours. Forwarding rules are two-minute changes on every UK telco.
- Can you book directly into my calendar?
- Yes - Google, Outlook, Calendly, plus CRM bookings into Zoho, HubSpot, and Salesforce.
- What about confidentiality?
- Call data is encrypted in transit and at rest, with role-based access for the receptionist team. GDPR-aligned by default; UK-only storage.
Frequently asked
Yes. Every call is answered by a trained receptionist whatever the time, using the same script and rules as your daytime calls.
You define what counts as urgent and who to reach. Urgent calls are transferred or escalated to your on-call contact immediately; routine calls become messages you deal with in the morning.
Yes. Forward your line to us at close of business and take it back in the morning. Many customers start with out-of-hours cover and expand once they see the messages they were missing.
Pricing stays per call, from £75 per month for 30 calls. Talk to sales on 0800 009 6555 about the right plan for a round-the-clock line.
Stop losing customers today.
7-day free trial. Cancel any time.
- UK-based receptionists
- GDPR-compliant
- 7-day free trial
- Cancel any time