Appointment scheduling
Appointment Scheduling While The Caller Is Still On The Line.
Callers book in one call. We schedule straight into the calendar you already use, confirm the slot, and send the details before they hang up.
Trusted by 1,000+ UK SMEs · 4.4/5 on Trustpilot
- UK-based receptionists
- Answered during and after business hours
- GDPR-compliant
- 10+ years
Booked in one call
No call-back ping-pong. The caller leaves with a confirmed slot and you get the booking instantly.
Your calendar, your rules
Buffer times, travel zones, job durations, and no-go slots are all respected. We book like your best office manager would.
Works with your tools
Google Calendar, Outlook, Calendly, Acuity, Setmore, Clio, and more, connected during your 24-48 hour setup.
Fewer no-shows
Confirmation details go to the caller by SMS or email at booking, and we can make reminder calls as part of your flow.
What we do
The best time to book a caller is while they are on the phone; let them go and a share never come back. Pocket Receptionist receptionists schedule appointments live into Google Calendar, Outlook, Calendly, Acuity, Setmore, and the industry systems you already run, following your availability rules. Reschedules and cancellations are handled the same way, so your diary stays accurate without you touching it.
See how it works or the pricing.
Book appointments during the first conversation
Receptionists work from live availability and your booking rules, so callers can choose a suitable slot without waiting for your team to call back.
More than adding a name to a calendar
We can collect the details needed for the appointment, apply service durations and buffers, confirm the booking, and follow your process for changes or cancellations.
- Live calendar availability
- Booking questions and notes
- Reschedules and cancellations
- Email or SMS confirmations
Fits the diary you already use
Connect a supported calendar or booking platform and keep one source of truth. Existing events remain visible, which helps prevent clashes and keeps your team informed.
How it works
How our UK answering service works
Three steps. Set up within 24-48 hours. Calls answered during and after business hours.
- 1
Forward your calls
Two-minute setup. Forward all calls or only when you’re busy / out of hours.
2 min setup - 2
We answer in your company name
Trained UK receptionists pick up using your script. Qualify, book, escalate.
UK-based team - 3
You get the work
Bookings dropped into your calendar. Messages and lead details by SMS + email instantly.
Instant delivery
The questions everyone asks
- Is this expensive?
- Per-call pricing - typically £85–£240/month for most SMEs, with month-to-month contracts and real-time spend visibility in the app. About 80% cheaper than hiring a part-time UK receptionist.
- Will receptionists sound like my business?
- Yes. A trained UK team answers using your script and tone.
- What if calls spike unexpectedly?
- Plans are month-to-month - step up to a higher tier when you’re busy, step down again when you’re not. The app shows your spend in real time, and you can adjust your forwarding rules whenever you need to.
- How fast can I be set up?
- Most customers go live within 24-48 hours. Forwarding rules are two-minute changes on every UK telco.
- Can you book directly into my calendar?
- Yes - Google, Outlook, Calendly, plus CRM bookings into Zoho, HubSpot, and Salesforce.
- What about confidentiality?
- Call data is encrypted in transit and at rest, with role-based access for the receptionist team. GDPR-aligned by default; UK-only storage.
Frequently asked
Google Calendar, Outlook, Calendly, Acuity Scheduling, Setmore, and sector tools like Clio for law firms, plus thousands more through Zapier. If your system has a calendar, we can usually book into it.
We book into your live calendar, not a copy, so existing events block slots automatically. Your availability rules set during onboarding do the rest.
Yes. Callers can move or cancel bookings on the same line, and your calendar updates immediately with a notification to you.
It is part of the standard per-call service, with plans from £75 per month for 30 calls and a 7-day free trial.
Stop losing customers today.
7-day free trial. Cancel any time.
- UK-based receptionists
- GDPR-compliant
- 7-day free trial
- Cancel any time