Call handling service

Professional Call Handling For UK Businesses.

Trained receptionists who handle every call with the consistency and tone of your best front-desk team - at a fraction of the cost.

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Trusted by 1,000+ UK SMEs · 4.4/5 on Trustpilot

UK-based receptionists
Answered during and after business hours
GDPR-compliant
10+ years

Consistent quality

Every caller gets the same warm, professional greeting. No bad days, no missed handovers, no temp-cover gaps.

Lead qualification in-call

Your intake questions are asked and answered before the caller hangs up - no callback chasing.

Escalation rules you control

Urgent calls go to your mobile. Routine bookings drop into your calendar. Marketing enquiries route to your sales pipeline.

Transcripts + audit trail

Every call is recorded and searchable. Useful for training, dispute resolution, and continuous script improvement.

Per-call pricing

Pay for what gets answered. No retainers, no idle minutes.

CRM integrations

Bookings, contacts, and call notes write straight into Zoho, HubSpot, Salesforce, and others.

What we do

Call handling goes beyond message-taking. Our team qualifies leads, runs intake scripts, books appointments, and escalates urgent calls to the right person - all with full call transcripts and a real-time activity feed in your phone or browser.

See how it works or the pricing.

Call Handling Built Around Your Process

We map the different reasons people call your business and agree what should happen in each situation. A new sales enquiry can follow a qualification flow, an existing customer can be routed to support, and an urgent operational call can be escalated to the right person. Receptionists have the relevant instructions in front of them throughout the conversation.

Different flows for sales, service, and existing customers
Conditional questions based on the caller’s answers
Department, branch, or individual routing
Approved responses for common enquiries

Consistent Handling Across Every Call

Call instructions are stored centrally rather than relying on one person’s memory. Updates to your greeting, availability, qualifying criteria, or escalation contacts can be reflected across the team, helping callers receive a consistent experience during busy periods, staff absence, and changes in your business.

How it works

How our UK answering service works

Three steps. Set up within 24-48 hours. Calls answered during and after business hours.

1
Forward your calls
Two-minute setup. Forward all calls or only when you’re busy / out of hours.
2 min setup
2
We answer in your company name
Trained UK receptionists pick up using your script. Qualify, book, escalate.
UK-based team
3
You get the work
Bookings dropped into your calendar. Messages and lead details by SMS + email instantly.
Instant delivery

The questions everyone asks

Is this expensive?: Per-call pricing - typically £85–£240/month for most SMEs, with month-to-month contracts and real-time spend visibility in the app. About 80% cheaper than hiring a part-time UK receptionist.
Will receptionists sound like my business?: Yes. A trained UK team answers using your script and tone.
What if calls spike unexpectedly?: Plans are month-to-month - step up to a higher tier when you’re busy, step down again when you’re not. The app shows your spend in real time, and you can adjust your forwarding rules whenever you need to.
How fast can I be set up?: Most customers go live within 24-48 hours. Forwarding rules are two-minute changes on every UK telco.
Can you book directly into my calendar?: Yes - Google, Outlook, Calendly, plus CRM bookings into Zoho, HubSpot, and Salesforce.
What about confidentiality?: Call data is encrypted in transit and at rest, with role-based access for the receptionist team. GDPR-aligned by default; UK-only storage.

Frequently asked

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UK-based receptionists
GDPR-compliant
7-day free trial
Cancel any time