Payments by phone
Take Card Payments Over The Phone Without Lifting Yours.
Deposits, invoices, and bookings paid while the caller is on the line. Our receptionists take card payments securely on your behalf.
Trusted by 1,000+ UK SMEs · 4.4/5 on Trustpilot
- UK-based receptionists
- Answered during and after business hours
- GDPR-compliant
- 10+ years
Deposits at the point of booking
A caller who pays a deposit turns up. Collecting it in the same call locks the job in.
Invoices settled on inbound calls
When customers call to pay, they reach a person who can actually take the payment instead of a voicemail asking them to try again.
Handled securely
Card details go through secure payment processing. Receptionists never store or write down card numbers.
Confirmed to you in real time
Every payment shows up in your notifications and daily summary alongside the call record it belongs to.
What we do
An unpaid deposit is a booking that might not show; an unpaid invoice is a job you did for free. Pocket Receptionist receptionists can take card payments securely during the call, so deposits are collected at the moment of booking and outstanding invoices get settled when the customer rings in. Payment details are handled through secure payment processing, never written down, and every transaction is confirmed to you instantly.
See how it works or the pricing.
Collect payment while the customer is ready
When your agreed call flow requires a deposit or payment, the receptionist can guide the caller through the secure process before the conversation ends.
Clear rules for every transaction
You specify which services require payment, the amount to collect, and what should happen if a payment cannot be completed. The result is recorded with the call outcome.
- Booking deposits
- Invoice payments
- Transaction confirmation
- Agreed exception handling
Keep sensitive card details out of messages
Payment information is entered through the approved payment process rather than written in a message or stored in receptionist notes.
How it works
How our UK answering service works
Three steps. Set up within 24-48 hours. Calls answered during and after business hours.
- 1
Forward your calls
Two-minute setup. Forward all calls or only when you’re busy / out of hours.
2 min setup - 2
We answer in your company name
Trained UK receptionists pick up using your script. Qualify, book, escalate.
UK-based team - 3
You get the work
Bookings dropped into your calendar. Messages and lead details by SMS + email instantly.
Instant delivery
The questions everyone asks
- Is this expensive?
- Per-call pricing - typically £85–£240/month for most SMEs, with month-to-month contracts and real-time spend visibility in the app. About 80% cheaper than hiring a part-time UK receptionist.
- Will receptionists sound like my business?
- Yes. A trained UK team answers using your script and tone.
- What if calls spike unexpectedly?
- Plans are month-to-month - step up to a higher tier when you’re busy, step down again when you’re not. The app shows your spend in real time, and you can adjust your forwarding rules whenever you need to.
- How fast can I be set up?
- Most customers go live within 24-48 hours. Forwarding rules are two-minute changes on every UK telco.
- Can you book directly into my calendar?
- Yes - Google, Outlook, Calendly, plus CRM bookings into Zoho, HubSpot, and Salesforce.
- What about confidentiality?
- Call data is encrypted in transit and at rest, with role-based access for the receptionist team. GDPR-aligned by default; UK-only storage.
Frequently asked
You tell us what to charge and when during setup, for example a fixed deposit for new bookings or open invoice amounts for account customers. When a caller needs to pay, the receptionist processes the card payment securely during the call and you receive confirmation immediately.
Yes. Payments are processed through secure payment systems, card details are never written down or stored by receptionists, and each transaction is logged against the call record.
Outbound follow-up calls can be part of your call flow, so polite payment reminders happen without you making an awkward call.
Trades taking deposits, clinics and salons securing appointments, and any business tired of chasing invoices after the work is done.
Stop losing customers today.
7-day free trial. Cancel any time.
- UK-based receptionists
- GDPR-compliant
- 7-day free trial
- Cancel any time