Virtual PA
A Virtual PA Who Handles Calls, Diary, And Follow-Ups.
More than answering. A virtual personal assistant manages your calls, keeps your diary in order, and makes the follow-up calls you never get to.
Trusted by 1,000+ UK SMEs · 4.4/5 on Trustpilot
- UK-based receptionists
- Answered during and after business hours
- GDPR-compliant
- 10+ years
Your phone, handled
Calls answered, screened, and prioritised in your name. You see everything; you are interrupted only when it matters.
Your diary, kept
Bookings, reschedules, and reminders managed in the calendar you already use, with your rules respected.
Follow-ups off your plate
Confirmations, call-backs, and chase-ups made on your behalf, so nothing slips because you were on a job.
A fraction of a PA salary
Full-time PA support costs £28,000 or more a year. Per-call pricing gives you the phone-and-diary half of the job from £75 per month.
What we do
A virtual PA from Pocket Receptionist is the step up from call answering: a personal assistant service that manages your phone, your diary, and the routine follow-ups that eat your week. Calls are answered in your name, appointments are booked and rearranged around your rules, confirmations and call-backs happen on your behalf, and everything is logged in one app. It is the support of a PA for a fraction of the cost of employing one.
See how it works or the pricing.
Practical support for calls and diary management
A virtual PA combines professional call handling with agreed administrative actions, giving busy owners and teams one dependable process for enquiries, appointments, and follow-ups.
Choose the tasks that should happen after each call
Your instructions determine whether we take a message, transfer the caller, book or move an appointment, send a confirmation, or arrange an agreed follow-up.
- Call screening and prioritisation
- Diary updates
- Booking confirmations
- Routine follow-up calls
Continuity without relying on one employee
Your account stores the rules and context the receptionist team needs. That shared playbook provides consistent cover through busy periods, holidays, and changes in availability.
How it works
How our UK answering service works
Three steps. Set up within 24-48 hours. Calls answered during and after business hours.
- 1
Forward your calls
Two-minute setup. Forward all calls or only when you’re busy / out of hours.
2 min setup - 2
We answer in your company name
Trained UK receptionists pick up using your script. Qualify, book, escalate.
UK-based team - 3
You get the work
Bookings dropped into your calendar. Messages and lead details by SMS + email instantly.
Instant delivery
The questions everyone asks
- Is this expensive?
- Per-call pricing - typically £85–£240/month for most SMEs, with month-to-month contracts and real-time spend visibility in the app. About 80% cheaper than hiring a part-time UK receptionist.
- Will receptionists sound like my business?
- Yes. A trained UK team answers using your script and tone.
- What if calls spike unexpectedly?
- Plans are month-to-month - step up to a higher tier when you’re busy, step down again when you’re not. The app shows your spend in real time, and you can adjust your forwarding rules whenever you need to.
- How fast can I be set up?
- Most customers go live within 24-48 hours. Forwarding rules are two-minute changes on every UK telco.
- Can you book directly into my calendar?
- Yes - Google, Outlook, Calendly, plus CRM bookings into Zoho, HubSpot, and Salesforce.
- What about confidentiality?
- Call data is encrypted in transit and at rest, with role-based access for the receptionist team. GDPR-aligned by default; UK-only storage.
Frequently asked
The phone-and-diary side of a personal assistant role: answering and screening calls, booking and moving appointments, making outbound confirmations and follow-ups, and keeping a clean log of every interaction. Document work and inbox management are not included.
A virtual receptionist answers inbound calls. A virtual PA adds proactive work: outbound follow-ups, diary management, and prioritising who reaches you. If you mostly need calls answered, start with the receptionist service; you can step up any time.
A small pod of receptionists learns your account so cover never depends on one individual being available. Your rules and preferences live in your account, so handling stays consistent whoever picks up.
The same per-call model as every plan, from £75 per month, with volume tiers as your usage grows. Start with a 7-day free trial.
Stop losing customers today.
7-day free trial. Cancel any time.
- UK-based receptionists
- GDPR-compliant
- 7-day free trial
- Cancel any time