Virtual PA
A Virtual PA Who Handles Calls, Diary, And Follow-Ups.
More than answering. A virtual personal assistant manages your calls, keeps your diary in order, and makes the follow-up calls you never get to.
Trusted by 1,000+ UK SMEs · 4.4/5 on Trustpilot
- UK-based receptionists
- Answered during and after business hours
- GDPR-compliant
- 10+ years
Your phone, handled
Calls answered, screened, and prioritised in your name. You see everything; you are interrupted only when it matters.
Your diary, kept
Bookings, reschedules, and reminders managed in the calendar you already use, with your rules respected.
Follow-ups off your plate
Confirmations, call-backs, and chase-ups made on your behalf, so nothing slips because you were on a job.
A fraction of a PA salary
Full-time PA support costs £28,000 or more a year. Per-call pricing gives you the phone-and-diary half of the job from £75 per month.
What we do
A virtual PA from Pocket Receptionist is the step up from call answering: a personal assistant service that manages your phone, your diary, and the routine follow-ups that eat your week. Calls are answered in your name, appointments are booked and rearranged around your rules, confirmations and call-backs happen on your behalf, and everything is logged in one app. It is the support of a PA for a fraction of the cost of employing one.
See how it works or the pricing.
Practical support for calls and diary management
A virtual PA combines professional call handling with agreed administrative actions, giving busy owners and teams one dependable process for enquiries, appointments, and follow-ups.
Choose the tasks that should happen after each call
Your instructions determine whether we take a message, transfer the caller, book or move an appointment, send a confirmation, or arrange an agreed follow-up.
- Call screening and prioritisation
- Diary updates
- Booking confirmations
- Routine follow-up calls
Continuity without relying on one employee
Your account stores the rules and context the receptionist team needs. That shared playbook provides consistent cover through busy periods, holidays, and changes in availability.
How it works
How our UK answering service works
Three steps. Set up within 24-48 hours. Calls answered during and after business hours.
- 1
Forward your calls
Two-minute setup. Forward all calls or only when you’re busy / out of hours.
2 min setup - 2
We answer in your company name
Trained UK receptionists pick up using your script. Qualify, book, escalate.
UK-based team - 3
You get the work
Bookings dropped into your calendar. Messages and lead details by SMS + email instantly.
Instant delivery
Frequently asked questions
The phone-and-diary side of a personal assistant role: answering and screening calls, booking and moving appointments, making outbound confirmations and follow-ups, and keeping a clean log of every interaction. Document work and inbox management are not included.
A virtual receptionist answers inbound calls. A virtual PA adds proactive work: outbound follow-ups, diary management, and prioritising who reaches you. If you mostly need calls answered, start with the receptionist service; you can step up any time.
A small pod of receptionists learns your account so cover never depends on one individual being available. Your rules and preferences live in your account, so handling stays consistent whoever picks up.
The same per-call model as every plan, from £75 per month, with volume tiers as your usage grows. Start with a 7-day free trial.
Stop losing customers today.
7-day free trial. Cancel any time.
- UK-based receptionists
- GDPR-compliant
- 7-day free trial
- Cancel any time