Human Answered - Tech Enhanced.
Technical And SaaS Call Answering Without The Headcount.
L1 support triage, sales-call qualification, and out-of-hours escalation - handled by a UK team trained on your product.
Trusted by 1,000+ UK SMEs · 4.4/5 on Trustpilot
- UK-based receptionists
- Answered during and after business hours
- GDPR-compliant
- 10+ years
What we hear from tech & saas
Engineering pulled into support calls daily
Sales calls go to voicemail when AEs are in demos
Enterprise prospects expect 24/7 phone cover
A human first line for sales and support calls
Pocket Receptionist can separate new sales enquiries from existing customer support calls, collect the details your teams require, and apply the routing or escalation process documented for your account.
- Sales enquiry qualification
- First-line support intake
- Customer and account details
- Out-of-hours escalation
Structured support intake using your knowledge
Receptionists can follow approved questions, scripts, and basic knowledge responses. They record symptoms, impact, product area, and contact information without pretending to be engineers or making technical decisions outside the instructions provided.
Protect engineering and sales focus
Routine calls and incomplete enquiries no longer interrupt specialists throughout the day. Qualified sales calls can reach the right person, while support requests arrive with enough context for your team to prioritise them.
How it works
How our UK answering service works
Three steps. Set up within 24-48 hours. Calls answered during and after business hours.
- 1
Forward your calls
Two-minute setup. Forward all calls or only when you’re busy / out of hours.
2 min setup - 2
We answer in your company name
Trained UK receptionists pick up using your script. Qualify, book, escalate.
UK-based team - 3
You get the work
Bookings dropped into your calendar. Messages and lead details by SMS + email instantly.
Instant delivery
What are missed calls costing you?
Most UK SMEs are losing four-figure sums every month to calls they never see. Get an estimate in 30 seconds.
Calls you don’t answer (voicemail, after hours, on the job)
You’re losing approximately
£12,870
per month - £154,440 a year.
- ~ 20 missed calls / month
- ~ 5.8 jobs lost / month
- Recoverable at 90% answer rate: £5,720 / month
What our customers say
Real reviews from our public Trustpilot profile and customer case studies.
“Thank you for handling my calls whilst I am on site. … The ROI is absolutely worth it.”
Elliot Wood · Trustpilot, Oct 2025
“Pocket Receptionist has managed our inbound calls for nearly three years. During this time, they have always provided an excellent service, which we have been very happy with.”
Paul Cox · Trustpilot, Apr 2026
“The service is reliable, calls are answered promptly and professionally, and messages are delivered straight away. It gives me peace of mind knowing that no enquiry is missed, even when I’m busy with clients.”
Janet · Trustpilot, Oct 2025
Frequently asked questions
They can provide approved first-line information and collect structured support details. Troubleshooting and technical decisions remain with your support or engineering team.
We follow the impact questions and escalation criteria you define, including on-call contacts and fallback instructions.
Yes. Receptionists can ask about company size, use case, timing, existing systems, and the other qualification points in your script.
We support a range of connected systems and can deliver structured call information through the agreed integration or notification process.
The questions everyone asks
- Is this expensive?
- Per-call pricing - typically £85–£240/month for most SMEs, with month-to-month contracts and real-time spend visibility in the app. About 80% cheaper than hiring a part-time UK receptionist.
- Will receptionists sound like my business?
- Yes. A trained UK team answers using your script and tone.
- What if calls spike unexpectedly?
- Plans are month-to-month - step up to a higher tier when you’re busy, step down again when you’re not. The app shows your spend in real time, and you can adjust your forwarding rules whenever you need to.
- How fast can I be set up?
- Most customers go live within 24-48 hours. Forwarding rules are two-minute changes on every UK telco.
- Can you book directly into my calendar?
- Yes - Google, Outlook, Calendly, plus CRM bookings into Zoho, HubSpot, and Salesforce.
- What about confidentiality?
- Call data is encrypted in transit and at rest, with role-based access for the receptionist team. GDPR-aligned by default; UK-only storage.
Stop losing customers today.
7-day free trial. Cancel any time.
- UK-based receptionists
- GDPR-compliant
- 7-day free trial
- Cancel any time